This was a very easy process with pleasent, knowledgeable problem solving teams including the Real Estate agents as well.
Closing costs as well as other related charges were well within reach of any determined veteran buyer.
Outstanding experience.
One of the most professional people i have worked with. The team assigned to me helped me through everything and answered every question i through at them.
Trust the reviews from veteran and active military homeowners - Veterans United Home Loans is the best. VU was responsive, respectful, and rapid from the beginning of our application to the final closing on our home. Highest recommendation and regard - thank you, Veterans United!
I am so glad that I found Veterans United!! The process was so much easier because of my Loan Officer who always kept me informed with every step of my loan.
I felt like Veterans United genuinely cared about getting me and my family into a home. No question was too small and there was always time to help us. 100% Absolutely an amazing experience!!
Great rate. I think their web portal is GREAT. User Friendly, informative, everything at your fingertips. My problem with Veterans United is communication. I had to continuously pull information about where we were in the process, what needed to happen next, etc. Some of my inquiries went completely unanswered. The VA appraisal is one example. I did not know it was scheduled and didn't even know it had occurred until I asked about it and was told it had already happened, but were just waiting on the report. I should not have been the last to know. On day of closing, I was notified that VU needed additional banking info from a house that I had already sold and had provided all closing docs a couple weeks prior. Not only was the information that was being requested completely irrelevant (how much money I received from previous sale after mortgage was paid), the fact that it was being asked for the day of closing was completely unsat. Not sure if I would recommend VU or not. This is my third home purchase with VA loan and it was definitely the most painful of the three experiences.
Response from Veterans United
Hello Birce, we appreciate hearing from you and wanted to take a moment to follow up on your comments. Thanks for sharing with our team., the VA appraiser is not selected by Veterans United but rather is handled directly by the Department of Veterans Affairs. While we do not take responsibility for third party actions, it was beneficial to explore this topic further with you. Communication is a vital key in the loan process and we always strive to have a great working communication line with all of our loan teams. We hope that you enjoy your new home and that our explanations have helped improve your experience overall.
In one word I would say buying a home with Veterans United is "incredible." Truly an unexpected level of speed, proficiency and care provided for something most veterans would expect to be horrible, impersonal and bureaucratic process as we have grown so accustomed to in other areas of veteran befits. If you are veteran even flirting with the idea of buying a home be sure to start with Veterans United.
As I started this journey in finding a mortgage company I was taken care of with such compassion and just a genuine way of I'm here for you and anything you need attitude, Veterans United and Nick Holman and his team were by far absolutely awesome to work with.
There were a lot of hoops to jump through but everyone was attentive and communicative along the process. We grateful for this during an extremely difficult family crisis and ultimately our financing was approved. Our heartfelt thanks to Tony and Jake and Underwriters.
Veterans United and it's employees made the entire home-buying process painless. I was offered a rate that no other lender was willing to beat, so my purchase was even more affordable. During the prequalification process, the loan officer I worked with ensured I had all my documentation in order so that when I found a home and went under contract, I was able to close without any delays or requests by the underwriter for more documentation. Overall a very great experience.
Overall, I would have to say my experience, while ok, does not enable me to endorse nor oppose Veterans United.
Response from Veterans United
Eli, We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk about what may have created confusion for you near the end. It is our goal to use your feedback to improve the service for folks down the road. Thank you for choosing Veterans United.
Overall a great experience.
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Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.
Like Jon, Bobby was also extremely helpful and kind.
Going with va United was the best thing I could have done.
