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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

222,703

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
168,028
4
43,421
3
7,110
2
2,241
1
1,903

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Showing all 230 Marine Corps service member home purchase loan reviews from Connecticut

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5 out of 5 Stars
Would Recommend

Loan Officer: Adam Nelson

NMLS# 896939

3 out of 5 Stars

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Reichert

NMLS# 43302

3.5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

0.5 out of 5 Stars

Worst experience of my life. Cost me money, wasted vacation and the mental stress alone dealing with Mark is enough to make me urge all of my military families to stay far away from Veterans united. Almost lost the house because a VA Loan Specialist didn't know all the VA rules. Ridiculous

Response from Veterans United

Matthew, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. We would like to learn more about your experience if you would like to. While we cannot change the experience you had we are committed to accountability and furthering our ability to provide an outstanding client experience.

5 out of 5 Stars
Would Recommend

Excellent and fast would recommend to any veteran.

Loan Officer: Adam Nelson

NMLS# 896939

5 out of 5 Stars
Would Recommend

Senior Production Lead: David Munns

NMLS# 859838

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

2.5 out of 5 Stars

Loan Officer: Brad Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend

Veterans United made buying my first home very easy and helped every step of the way. I cannot say enough good things about VU and especially Will McCullah. Will went above and beyond helping my family get our first home.Will is AWESOME! Will made the entire process very easy and me and my family will be forever grateful to Will. He was incredibly responsive and very helpful. Any time I sent him an email, I had a response within minutes. Thank you Will for everything you did for my family.

Loan Officer: Will McCullah

NMLS# 42406

5 out of 5 Stars
Would Recommend

Recommend with out any regard. They walk you through every step. This was my first home purchase. My wife and I could not be any happier. They always thanked me for my service.

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Madison

NMLS# 832361

5 out of 5 Stars
Would Recommend

Thank you so much for making my purchase as easy as it was, great team.

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend
Photo submission from Wojciech S.

We still can't believe we own a beautiful home all thanks to hard work and support from Veterans United. Veterans United is staffed by people who have a family oriented approach, and that is always a breath of fresh air. The day of the closing we even got a surprise gift from our finance officers team, we were amazed how thoughtful everyone was.

Loan Officer: Max Carratura

NMLS# 388818

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Galloway

NMLS# 1420483

3.5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend

I want to thank Joe’s whole team for what you guys did for me and my family!!! Made this experience super easy & fun .... a team like this is what you want Representing your cooperation great job great team very experience thank you so much for everything you did

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Madison

NMLS# 832361

5 out of 5 Stars
Would Recommend
Photo submission from Pedro C.

Don’t pick anyone else but this team. The Perfect team to achieve your goals. Andy and his team are absolutely amazing. Answered my questions with so much detail and helped me through the process making it super easy to understand. I would recommend them to anyone I possibly can to receive perfect service

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

Veterans United is exceptional to work with. Not like some where it’s just a number these folks care about making the buying experience a world class event

Loan Officer: Jeremy Henry

NMLS# 186485

1.5 out of 5 Stars

I recommend this company, but if you receive Lynn Heath as your loan coordinator I would request someone else before it’s too late. The company is great benefits, but your loan team can make or break your experience. My experience was a lot more stressful and hectic than it needed to be. Communication was poor if there even was any at all. I had to call customer service 2 separate times to complain just to get my loan team to do their job. I would ask questions and not get answers, or get incorrect answers. My team made me feel like I was a bother to them on many occasions. They made mistakes that I had to spend hours fixing. If you’re going to use this company, make sure you learn about your loan team first and read reviews on the members.

Response from Veterans United

Kelly, we want to thank you for your honest feedback on your experience with Veterans United. We know that the loan process can be at times very stressful and that communication is a vital key. We will always strive to keep that door open to any and all questions that the client may have. If you would like to discuss further your experience, please reach out to your Client Advocate team at Veterans United. We thank you for your service and for choosing Veterans United.

5 out of 5 Stars
Would Recommend

Be patient! Stay optimistic.

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend
Photo submission from Ryne T.

Veterans United Home Loans was absolutely the best decision I have made. The team I worked with was phenomenal and always more than accommodating to my requests and strange work hours. They were there to reassure me at all time when the daunting reality of home buying got the best of me occasionally. Always timely and always a pleasure to talk to. Every person that worked with me was very friendly, compassionate, and positive. I could tell they were hard workers and had a love for what they do.

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

This was our second home purchase with Ross from Veterans United. He was exceptional, and because we sold our home before contracting for the new home, we were concerned we would not yet have a home to move into. Ross was able to ensure we could close on the same day as the sale of our home in less than 30 days!

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

We had a great experience with VU. I encourage all veterans to take advantage of VA Home Loans. We LOVE our new home.

Loan Officer: Jeff Magsamen

NMLS# 50787

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

More Reviews

See all 222,703 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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