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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

175,096

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
129,779
4
35,962
3
5,968
2
1,838
1
1,549

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Showing all 2,784 Navy service member home purchase loan reviews from Florida

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3.5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

Absolutely fantastic. Great communications and timely results.

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend

Lucas and Jake were always ready to help with any questions and issues from start to finish. I already recommended Veterans United to both my bothers in law.

Loan Officer: Lucas Hassemer

NMLS# 1630187

3.5 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

The veterans United loan officer Brendan Wilson and his team along with the assigned realtor Gabriel Channel were awesome throughout the process.

Loan Officer: Brendan Wilson

NMLS# 362532

5 out of 5 Stars
Would Recommend
Photo submission from Ahmad K.

Veterans United made our home purchase fast and easy. The To Do List explains what is needed and why. My loan team was fast, knowledgeable, and available when i had questions. Pre Approval was faster than other companies I tried. Will definitely use them for future business.

Loan Officer: Suzanne McClain

NMLS# 459155

4.5 out of 5 Stars
Would Recommend

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend

Veterans United Home loans was easy to navigate thru. The process was very easy, near the end things got a little hectic, but it all worked out. Thank you very much for your assistance.

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend

Very knowledgeable and was able to fully explain everything from the beginning of the buying process to the day of signing out closing documents.

Loan Officer: Garrett Holzum

NMLS# 1104071

5 out of 5 Stars
Would Recommend

They worked with me through each step.

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend

Ted Richardson's team made the home buying processing fairly easy.

Loan Officer: Ted Richardson

NMLS# 743121

3 out of 5 Stars

The process begin smoothly. After a couple weeks Sarah began working on our account and there seemed to be a disconnect as to what items were required. We constantly received request for dupicate items. Sarah would call and request items after Josh had already requested them. Sarah seemed lost in the proces. In prior purchases the lender utilized a worksheet and requested all items from this form. It felt like my lender team did not communicate with each other or wiht the closing agent. This is my seventh home purchase and never had any issues with prior home purchases.

Response from Veterans United

Thank you for your feedback Loyd. We're sorry you didn't experience the service you were expecting. Our Client Advocate team will review your file to find any potential areas of improvement for us to focus our training on. We hope you are enjoying your new home.

5 out of 5 Stars
Would Recommend

Loan Officer: Edward Kim

NMLS# 1838562

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Every step of my home buying process was explained thoroughly and any questions I had were answered right away.

Loan Officer: Steve Gustafson

NMLS# 1599009

5 out of 5 Stars
Would Recommend
Photo submission from Jim M.

The process for transmitting documents is seamless. A very easy process. If they need you to look at your to do list they email and call you to give you additional clarification of what is needed. They keep you inform of next steps at all times.

Loan Officer: Mystle Schellhorn

NMLS# 1698291

2.5 out of 5 Stars

several issues make my review choices what they are:
1. While Max did respond to my emails, the issues with consistent contact, and a lack of listening to what I need and want from the loan team.
2. When you are working in timelines, don't tell time and then expect veterans to not hold you to that timeline. You are working with people who were trained mistakes cost lives
3. Numbers, you know the general list of numbers, take out the changing variable or let the veteran know that this one line of costs is subject to change for that item.
4. TIMELINE, again with this one you are going to be held to that time

Response from Veterans United

Martin, thank you for this detailed feedback. We appreciate you clearly giving us areas to focus on improving. Please do not hesitate to contact our Client Advocate team if you have any other details to share. We will use your feedback to ensure proper training opportunities for our loan teams.

5 out of 5 Stars
Would Recommend

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

Veterans United was east to use and helpful through the whole process.

Loan Officer: Rachel Bruce

NMLS# 951471

4 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

My wife and I appreciate your help making our first home purchase a breeze, right on time for the holidays.

Loan Officer: Ryan Odneal

NMLS# 1838122

5 out of 5 Stars
Would Recommend

This was a great experience!

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

Jill, mike and Kirsten!

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend

It has been an overall, outstanding experience.

Loan Officer: Matt Colgin

NMLS# 1374345

4 out of 5 Stars
Would Recommend

Loan Officer: Lance Nilson

NMLS# 1698422

4 out of 5 Stars
Would Recommend

This was my first home buying experience and Veterans United really helped at making it as pain free as possible. If I ever had any questions I could pick up the phone and reach any of my team members. They were always patient and helped me with any questions or confusion.

Loan Officer: Kyle Gardner

NMLS# 1203784

4 out of 5 Stars
Would Recommend
Photo submission from Shawn S.

They are a great organization to work with and I feel like they had my interests at heart. They're not just looking to close a deal and make money.

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Stack

NMLS# 1368665

5 out of 5 Stars
Would Recommend

Loan Officer: Meghan Buchert

NMLS# 710485

5 out of 5 Stars
Would Recommend

My experience with Veterans United was phenomenal. The passion everyone had for their job was exceptional. The process from begining to the end was amazing. From the time I was approved to closing on the house my wife and I were more than happy and it took less time than any thing I have been a part of.

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Very professional staff. Loan process completed in a timely manner.

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

I have never met more professional, kind, and knowledgeable people in my life. Thank you all so much this is special.

Loan Officer: Maureen O'Hare

NMLS# 1064196

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See all 175,096 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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