This is my 4th time using Veterans United.
2 home purchases, 2 refinances. I love how they have an electronic portal with clear “things to do”, “status,” and “document upload” sections. The employee quality has increased over time, I like the new group that helps with Insurance options they were very informative. However there are elements of bureaucracy that can cause unnecessary delays and miscommunication. The underwriter is not part of your loan team and your file can sit with them for long periods of time without any update, then they emerge demanding information with little lead time. Then you send it back to them, and have to wait for days to get feedback over whether that suffices. The Underwriter should have direct communication with the Buyer. It should at least be an option. I would definitely use them again, and I’m sure all loan entities have similar issues, but beware that you need to be on the ball and communicating with them regularly (send them a text) or something may go awry.
Evan was amazing! He cares!
Overall a great experience dealing with Veterans United.
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
I would not recommend Veterans United to anyone. The way I was treated through the whole process as a first time home buyer was absurd. I was never able to get an actual answer. Always told “well this is just how it goes when buying a home.” Even was told at one point to “use google” when I was asking about something that my lender should have known the answer to or done their research to get me the appropriate answers. We received more information from the title company through the process than we did from Veteran’s United.
Ta’Tianna, Justin, Joedi, and the whole team were absolutely amazing.
As a first time homebuyer this process was extremely easy. The to-do list were very helpful and every person I worked with was amazing from start to finish!
It was a joy to work with Heidi and her team they went above and beyond for our Veteran. Their communication was great. They worked well with me and with the buyers I highly recommend them.
I’m incredibly grateful to my loan officer, real estate agent, and home buying concierge for their outstanding support throughout my home buying journey. Their expertise, dedication, and genuine care made all the difference in helping me close on my new home with confidence and peace of mind. I couldn’t have asked for a more amazing team to guide me through such an important milestone. Thank you for going above and beyond. I’m truly thankful!
Absolutely would recommend them
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This is probably my fourth time using Veterans United. There's a reason for that. Best overall experience from beginning to end.
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Veterans United was absolutely amazing from start to finish! As first time homebuyers, we were nervous about the entire process, but they made sure we were all on the same page and guided us through it all. I would highly recommend them to anyone who's looking to purchase a home!
