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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

121,611

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
104,502
4
13,502
3
2,013
2
906
1
688

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Showing all 1,814 Navy service member home purchase loan reviews from Florida

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4.5 out of 5 Stars
Would Recommend

Sara and Samantha were great!, Even our realtor was impressed by the level of service and quick responses.

Loan Officer: Sara Hribik

NMLS# 1287837

5 out of 5 Stars
Would Recommend

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend

Would like mention Kayla Durnil for doing a fantastic job.

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend

Loan Officer: Jessica Fitzgerald

NMLS# 1406881

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
Photo submission from Scott B.

If there was a number 11 for overall rating, you would of received it!! Neal and Aaron were always available and very knowledgeable. We have already started spreading the word about the great services from Veteran United.

Loan Officer: Neal Roeder

NMLS# 35339

5 out of 5 Stars
Would Recommend

Loan Officer: Clint Hamilton

NMLS# 1224235

3 out of 5 Stars
Would Recommend

I was aggravated with the fact that weeks went by waiting on the seller to complete repairs in order to insure the home and close during which time nothing was mentioned about additional documents needed to close until the day before the original closing date. we should have been ready to close when the seller completed repairs as agreed upon in the contract.

Response from Veterans United

Hi Frank, thanks for keeping us in the loop and for sharing your experience. We definitely understand the stress involved when a seller is unable to make home repairs prior to the week of closing. It is very good that you had those issues fixed prior to taking ownership of your new home. While there are aspects of the loan process that can only take place once the necessary repairs are verified as complete; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates is reaching out for more information and to discuss ways we can best serve in the future.

5 out of 5 Stars
Would Recommend

J. Hanson and his team was so awesome. They really keep me on track during this process. Outstanding job...

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

Loan Officer: Justin Brinker

NMLS# 1312517

5 out of 5 Stars
Would Recommend

Brian Bradley and Jeremey Salas are a wonderful team!

Loan Officer: Brian Bradley

NMLS# 1464173

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars
Would Recommend

Loan Officer: Devin McCall

NMLS# 1161640

5 out of 5 Stars
Would Recommend

The best and easiest loan experience we’ve ever been through!

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

Loan Officer: Jessica Fitzgerald

NMLS# 1406881

5 out of 5 Stars
Would Recommend

This is our 2nd go around purchase and we immediately thought of Mrs. Jessica Fitzgerald from our great experience the first time and as a result she and her team has made it wonderfully less stress as a process can be and is highly recommended to anyone I will ever talk to and achieve the results with accuracy.Thank them very much.Her numbers are stored in my phone.

Loan Officer: Jessica Fitzgerald

NMLS# 1406881

5 out of 5 Stars
Would Recommend
Yomara and Jerome M

From the first minute we picked up the phone and spoke with Bill, it just felt so organic. I feel like the team went above and beyond for my husband and me. Alycea pushed hard to make sure we got our closing date to the very last second. The staff was on point and had awesome customer service. We are so thankful to Veterans United for helping us get our "forever home!" Keep up the awesome work you guys do!

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Outstanding teamwork. No stress. Very easy. Thank you.

Loan Officer: Zach Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

Thanks for the professional service . Couldn't have made it any easier. Superb

Loan Officer: Justin Benge

NMLS# 1524876

4 out of 5 Stars
Would Recommend

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Although the process is very lengthy, I am glad the Veterans United takes the home purchasing process very serious.

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Awesome folks to work with.

Loan Officer: Derek Russell

NMLS# 310095

4.5 out of 5 Stars
Would Recommend

Loan Officer: Justin Brinker

NMLS# 1312517

5 out of 5 Stars
Would Recommend

Everyone especially Ryan was great !!!

Loan Officer: Ryan Ponder

NMLS# 1004260

4 out of 5 Stars
Would Recommend

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

Working with Kelly Tolster was like working with a family member.

Loan Officer: Kelly Tolster

NMLS# 420363

5 out of 5 Stars
Would Recommend

Loan Officer: Brenda Mertz

NMLS# 1654336

5 out of 5 Stars
Would Recommend
Aurelio Lares

As a veteran and first time home buyer, Veterans United made it extremely easy to buy our home. They have a great team that guided us through our lifelong goal of owning our first home. Special thanks to my loan officer Trevor Lally. Thank you for serving us!!

Loan Officer: Trevor Lally

NMLS# 1407052

5 out of 5 Stars
Would Recommend

Loan Officer: Brent Schultz

NMLS# 868587

1 out of 5 Stars

I did not receive enough communication. My experience was more stressful than being in a firefight. Felt lost. Lost a lot of sleep. Affected my job too.

Response from Veterans United

Thank you for your comment about your experience. We want to ensure that all of our clients are able to be comfortable with the home buying process. We encourage questions throughout to make sure all parties understand what is being asked for in a transaction. If you would like to provide more details, a member of our Client Advocate team has left you a voicemail for additional information.

3 out of 5 Stars
Would Recommend

Loan Officer: Allison Basnett

NMLS# 824203

4.5 out of 5 Stars
Would Recommend

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend

The whole team at Veterans United worked together with all involved to successfully complete the purchase of our new home.

Loan Officer: Ben Long

NMLS# 1099960

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See all 121,611 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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