Sara and Samantha were great!, Even our realtor was impressed by the level of service and quick responses.
Would like mention Kayla Durnil for doing a fantastic job.
I was aggravated with the fact that weeks went by waiting on the seller to complete repairs in order to insure the home and close during which time nothing was mentioned about additional documents needed to close until the day before the original closing date. we should have been ready to close when the seller completed repairs as agreed upon in the contract.
Response from Veterans United
Hi Frank, thanks for keeping us in the loop and for sharing your experience. We definitely understand the stress involved when a seller is unable to make home repairs prior to the week of closing. It is very good that you had those issues fixed prior to taking ownership of your new home. While there are aspects of the loan process that can only take place once the necessary repairs are verified as complete; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates is reaching out for more information and to discuss ways we can best serve in the future.
J. Hanson and his team was so awesome. They really keep me on track during this process. Outstanding job...
Brian Bradley and Jeremey Salas are a wonderful team!
The best and easiest loan experience we’ve ever been through!
This is our 2nd go around purchase and we immediately thought of Mrs. Jessica Fitzgerald from our great experience the first time and as a result she and her team has made it wonderfully less stress as a process can be and is highly recommended to anyone I will ever talk to and achieve the results with accuracy.Thank them very much.Her numbers are stored in my phone.
From the first minute we picked up the phone and spoke with Bill, it just felt so organic. I feel like the team went above and beyond for my husband and me. Alycea pushed hard to make sure we got our closing date to the very last second. The staff was on point and had awesome customer service. We are so thankful to Veterans United for helping us get our "forever home!" Keep up the awesome work you guys do!
Outstanding teamwork. No stress. Very easy. Thank you.
Thanks for the professional service . Couldn't have made it any easier. Superb
Although the process is very lengthy, I am glad the Veterans United takes the home purchasing process very serious.
Awesome folks to work with.
Everyone especially Ryan was great !!!
Working with Kelly Tolster was like working with a family member.
I did not receive enough communication. My experience was more stressful than being in a firefight. Felt lost. Lost a lot of sleep. Affected my job too.
Response from Veterans United
Thank you for your comment about your experience. We want to ensure that all of our clients are able to be comfortable with the home buying process. We encourage questions throughout to make sure all parties understand what is being asked for in a transaction. If you would like to provide more details, a member of our Client Advocate team has left you a voicemail for additional information.
The whole team at Veterans United worked together with all involved to successfully complete the purchase of our new home.