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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

163,956

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
120,967
4
34,136
3
5,647
2
1,745
1
1,461

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Showing all 425 Army service member home purchase loan reviews from Idaho

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3.5 out of 5 Stars
Would Recommend

Both team members took vacation the same week. Left just a clerk to handle questions. Additionally, twice I left messages with Lori asking her to call me. Never heard back.

Loan Officer: Zac Fitzgerald

NMLS# 311880

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Bo Clapp

NMLS# 1599128

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend
Photo submission from Sean C.

This is the place you want to be if you are purchasing a home. I am sure that Veterans United has many qualified people, but my Loan Specialist is the best. Ask for Mystle Schellhorn, she will get you through the process in a very professional and friendly way. Mystle has been dealing with me and my struggles, but does not give up on helping out. She knows who to partner with such as Jimmie Drapier as an underwriter, and he is excellent. Mystle Schellhorn has become a friend to my wife and I due to the fact she knows her business, and she cares for her clients.

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend

Loan Officer: Gerrit Hane

NMLS# 1002285

0.5 out of 5 Stars

I can't recommend Veterans' United Home Loans. We received pre-approval for our loan and started building our home 9 months ago. Veterans' United delayed our closing date twice on the same week were supposed to be closing. As a result, we had to reschedule movers and appliance deliveries twice. We were stuck having to reassemble furniture and unpack as we have 3 small children. Both delays were caused by Veterans' United and they were not the least bit apologetic. When we were finally able to move into our home we met our neighbors who also secured their loan with Veterans' United. They had the exact same experience and their closing date was also postponed twice. For a company that is supposed to support veterans and their families, they showed me they could care less about their clients.

Response from Veterans United

We appreciate what you've shared with us Robert. Financing a home while it is being built can lead to some unforeseen delays. We do our best to set the proper expectations and to communicate any and all changes with our Veterans. We'd like to know more about your personal experience so we can look for areas to improve. Please reach out to our Client Advocate team to discuss how we can improve.

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

4.5 out of 5 Stars
Would Recommend

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Loan Officer: Rick Bridgman

NMLS# 98981

4 out of 5 Stars
Would Recommend

Loan Officer: Laura Christie

NMLS# 1126723

4 out of 5 Stars
Would Recommend

Loan Officer: Steve Gustafson

NMLS# 1599009

4.5 out of 5 Stars
Would Recommend

Strongly recommend veterans united. THEY MAKE THE PROCESS AS PAINLESS AS POSSIBLE. Love our new home and great interest rate.

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

I never thought buying a home could be so easy. The whole process was almost effortless.

Loan Officer: Jodi Coons

NMLS# 1464854

4.5 out of 5 Stars
Would Recommend

Fast, friendly and easy! Very excited for my first home!

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend

I wish we would have known about Veterans United when we started the whole loan process. It was honestly a nightmare before we found them. Once we did it was so nice having a company that knew what they were doing and who honestly cared about the Veteran. It was a great experience and we now are in our dream home thanks to Veterans United

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

It was great working with Dane...he always returned phone calls and answered text messages. It was a pleasure working with him.

Loan Officer: Dane Frazier

NMLS# 1779989

4 out of 5 Stars
Would Recommend

Loan Officer: Jessica Messing

NMLS# 1750076

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

3 out of 5 Stars
Would Recommend

Loan Officer: Zach Gunter

NMLS# 99066

0.5 out of 5 Stars

I have to quote Scar from The Lion King. " Run.... Run away, and never return."

Response from Veterans United

We appreciate your response and would like to hear more about what made you feel this way. If you're willing, please contact out Client Advocate team. We'll do what we can to make sure other Veterans don't feel the same way.

5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Fox

NMLS# 1599115

5 out of 5 Stars
Would Recommend

If you’re clueless about buying a home, like me, and you don’t know where to start, I would highly recommend Veterans United Home Loans. The employees here walked me through the process step-by-step and made the biggest decision of my life stress-free.

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Kendra Ford

NMLS# 1145504

5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

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See all 163,956 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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