Hey vets !!
If you’re in the new/ used home market, let United Veterans be your lender!! They know the program and have the resources to take care of you start to finish. Also, ask the difference between “lender’s” fee and “load origination” fees .
Excellent to work with. Great responsiveness.
I have already told my friends and co-workers about veterans united and about Amber. I tell them they will not be disappointed. Thank you Amber for all that you did for me that I did not see. You were my wizard of OZ. Truly amazing. Thank you.
Tim Jones did an outstanding job keeping the loan process moving forward as well as keeping me informed at all times.
Veterans United and Jodi Coons and her team are excellent at making this process so easy and smooth. I will definitely be recommending them to friends and family.
Look elsewhere. Yeah, I got my house but the process was frustrating. I don't know how this organization has a high satisfaction rating. I was not impressed.
Response from Veterans United
Richard, We strive to make every loan experience special with set expectations that are attainable. However, there are some times when there are hurdles outside of our control that will delay things. We want to invite you to reach out to our Client Advocate team to discuss further and to address any questions or concerns. I appreciate your time for filling out this honest survey and will be ready to assist further.
John, Erin and Danielle were great. Kept in contact. Answered all my questions. Everything was done promptly. All three were very professional. It felt like they really cared about getting me a good deal.
Difficult to get a hold of anyone in a timely manner. This proved difficult for time sensitive items. Once cleared to close it appeared getting the paperwork to the title company no longer was a priority which delayed the closing by 3 days.
Response from Veterans United
Shaun, Thank you for informing Veterans United about your closing issues. We always strive to resolve cases in a timely matter. There can be issues with third parties that could prevent that, and we apologize for any inconvenience this may have caused. Please feel free to reach out to your team for any concerns.
Did not close on time. Once the account manager (Zach) took it from the team it was done properly. If I didn't get mad, we would still not have closed.
Jimmy and his team were nothing short of amazing. From the beginning, I felt that they had my best interest whenever I communicated with them. Buying a new home was not something I was really looking at, but they made the entire process comfortable.
You were all wonderful and please have a great holiday...
It seemed like the process could be considerably more streamlined. All of the possible contingencies have been run across before and should come as no surprise.
Over all Dane was very good to work with and I would recommend using him and Veteran’s United to other Vets.
The house is awesome.
Great people working there.
I am going to reccomend to all my vet friends. Easy and amazing experience. Thank you so much!
Awesome group of people very helpful.
Josh and his group always went out of their way to make sure we’re happy and to get things done. Veterans United exceeded our expectations.