I appreciate each and every person that I worked with at Veteran's United. It was a great experience, and I would recommend Veteran's United to all of my veteran friends.
Veterans United made the process of purchasing a home. The website was easy to use and provides valuable information about the home buying process.
Veteran's United does a really good job with communication and being available in a timely manner. My loan team and I would be in contact throughout the day and they would have a response in a reasonable amount of time with all questions answered and if they didn't know, they had resources on hand to help with the information they could not provide. Outstanding service!!
Billy, Larry and the rest of the team were top notch!! 5/5 would recommend to all my vet friends
Devon and his team provide professional assistance throughout the loan application process. He is always available to answer questions. His true dedication in helping Veterans receive a home loan is displayed throughout the business interactions with him.
VETERANS UNITED MADE MY HOME BUYING EXPERIENCE EASY AND PAIN FREE. Every step was explained. The app made it easy to upload documents. The to do list was easy as well. I had a great experience with them.
Mike and his team were fantastic! I have bought a few houses with my VA loan and these folks are by far the best I’ve ever worked with! His whole team is very knowledgeable and very professional. A special thanks to Mike, Matt and Vicky. Thank you so very much!
Veterans United were great with guiding me through my first home buying process. Communication without delay !
The apps makes everything so convenient.
Amazing customer service, support, and financing.
The team worked very well with us and I will recommend Veterans United to all my friends and family members who are looking to buy a new home.
Veterans United is The best for a VA loan. They have the knowledge and the skill to cover any problems that come up.
Our home loan team made the whole thing such a breeze for us, especially being first time home buyers. Our team, Kenzie and Eric, treated us so well, and were so personable that they felt more like long time friends and not just home loaners.
Terribly executed. Timeline was not met and stressed me and my wife out to the extreme. Constant questions of things we were not explained, just honestly a bad experience especially for a first time home buyer. I will not be working with the company again or recommend them.
Response from Veterans United
Hey Colton,
I’m really sorry your experience with us caused so much stress—especially as first-time homebuyers. That’s a big moment in life, and it should’ve felt exciting and supported, not overwhelming and unclear.
Missing the timeline and not explaining things well enough? That’s on us. You deserved a smoother, more transparent process, and it’s clear from your review that we didn’t deliver that. I can only imagine how frustrating it must’ve been to face constant questions without clear answers.
I know you've said you won’t be working with us again, and I respect that. But if you’re willing to share more, I’d still love my advocates to listen and learn from your experience. It matters, and we want to do better.
You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST—but feel free to reach out anytime that’s best for you.
Great job very satisfied with the treatment and process of first time home buying.
CHRISTOPHER ROBINSON, my loan officer was a big help in getting this house.
I was buyer's agent for this transaction. It was great working with Ryan!
