Underwriting held up our closing date by not asking for items they needed soon enough. This put everyone in a bind forcing us to change utility start dates as well as delaying our move in date by almost 2 weeks. I was very dissatisfied by this part of the process.
So the process of uploading documents was very easy. My biggest issue was service. I was frustrated with the delay of the appraisal which caused us some stress because we had to move out of our existing house and we could not move in to our new one because of the delay.
When I relayed this frustration I feel like I was ignored for a bit of time rather than addressing it. Once the appraisal was complete the communication did get better. But it took two weeks from when I told VU to order the appraisal and when it was done.
The service I received from Veterans United was EXCEPTIONAL! My loan agent expertly marshaled me through every step of the process, stayed focused on every detail, promptly responded to all my questions, and ensured my closing occurred on time! The entire Veterans United team was professional, courteous, responsive, and made my recent home buying experience my best ever!
Started the process very early (3 months) in advance so that most paperwork could be completed early. Was told that once my firm job offer was received, it would take underwriting about 5 days to approve the loan. Once I received the “final document” it took an additional 4 weeks and a plethora of documents to close on the loan, most of which could have been prepared and provided to me during the first two months. During this time I had to resubmit several documents which had been previously submitted and “green checked” as reviewed and accepted. This lender does not understand lateral job transfers between federal agencies, and that you are continuously on the fed. payrolls without break in service when you transfer. This was my fourth house purchase using a VA loan, and by far the most difficult experience. The only reason Joe didn’t get 10 is because it took a week for him to order the appraisal after I called to order it, and because his assistant seemed extremely disorganized and confused every time I spoke to her about about loan documents and status. It was easier to resubmit documents at her request than to argue that it was already received and approved in the online system. Anytime I spoke to Joe directly he was very helpful, and easy to work with, however most contact was with assistant, which proved to be somewhat frustrating.
Response from Veterans United
Jonas, Thank you for sharing your experience with our team. We would like to learn more if you choose to share. One of our client advocate team members is available to speak at any time. We want to use your information to assist our loan teams in the future. Knowledge from your experience will help our teams assist veterans in the same experience moving forward. I know we can not make up for what had happened we still value your service and for choosing Veterans United. Thank you again.
This entire experience was super easy. Veterans United made my home buying experience flow seamlessly. I am more that thankful for all parties evolved.
They made my home buying experience easy. They were very specific in the the information needed to make sure i was able to make it through the underwriting process. I would definitely recommend.
Ditto above comments
Veterans United made my first home buying a easy success. Everyone was professional and very helpful. They reached out to me in a timely manner when I asked questions via email. That's my preferred method of communication. Thanks a bunch.
My experience with veterans united was amazing. Being a first time buyer like many others I was scared, but veterans united makes the process a breeze. Their professional ism, and attention to you needs are untouchable. I would highly recommend to all veterans to deal those who truly care, veterans united.
What can I really say except well done! They never left me in the dark on anything and kept the train chugging right on. They made it as painless as possible and I will recommend them to any veterans looking for a lender. 10/10 guys.
Great team! Team was very helpful in all aspects that they could. They made themselves available for any question or concerns that I had. They sent resources so I could understand that process and be kept in the loop.
Just want to thank the entire team assigned to help me during this process. We managed to go from viewing homes, to making an offer, to closing day, without any delays. I am extremely grateful!
Veterans United was there for me every step of the way, LITERALLY! They are excellent about keeping their customers in the loop and answering any questions that you may have. They connected me with an awesome realtor, MICHAEL RHEA, who helped me find my dream home. THANKS DAVID, LEE, NICOLE, AMANDA, TIFFANI, AND VETERANS UNITED! Thanks for making my 1st time home buying experience such a pleasure! PEACE AND BLESSINGS