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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

183,113

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
136,287
4
37,162
3
6,164
2
1,891
1
1,609

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Showing all 951 Army service member home purchase loan reviews from Massachusetts

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3.5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

I know where to go if I need a home loan. The experience has been amazing and support of the entire team has been phenomenal

Loan Officer: Matt Thill

NMLS# 1504452

5 out of 5 Stars
Would Recommend
Photo submission from David R.

Andy made our home buying a very enjoyable experience. Andy was so pleasant to work with, always going out of his way to answer any questions we had. He always made us feel like we really mattered and kept us from getting stressed out.

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Holman

NMLS# 1052289

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nichole Barber

NMLS# 1275878

4 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

4.5 out of 5 Stars
Would Recommend

Loan Officer: Katelin Lawrence

NMLS# 1793454

3.5 out of 5 Stars
Would Recommend

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

The team was great and very helpful.

Loan Officer: Harris Giger

NMLS# 943094

0.5 out of 5 Stars

Primarily because of Josh Kaplan

Response from Veterans United

Michael, thank you for your survey. Please feel free to reach our to our Client Advocate team for any concerns or questions. We value this information to help and assist our customers.

5 out of 5 Stars
Would Recommend

Most companies wouldn’t give me the time of day Darin said he would make it happen and it did

Loan Officer: Darin Jobe

NMLS# 1245880

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend
Ivan M

I went into this process not knowing and not having any experience with VA loans. The way Janet Bowe and Tommy Purk guided me, explained everything to me was very appreciated. They relaxed any type of anxiety I had which made this a very pleasant experience.

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Great company!

Loan Officer: Justin Brinker

NMLS# 1312517

5 out of 5 Stars
Would Recommend

The whole process was very straight forward and everything was explained in detail through out the whole process. Veterans United have created multiple team of experts to tackle any potential issues that come up, even if you have bad credit they send you to another team to fix the issue.

Loan Officer: Brandon Rooks

NMLS# 1810135

4.5 out of 5 Stars
Would Recommend

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend

I was walked through the whole process in a friendly, informative way. They kept me up to date on all things, and never let me slip up. It was wonderful

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

My closing agent and closing attorney were both impressed by the attention to detail that Mike and his team exhibited during my home buying process. They were excellent at communicating and we were able to close the loan two weeks early as a result of their hard work.

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

My experience with Veterans United was AMAZING!!! Everyone I worked with, from the Lighthouse group, Brian to the Loan Officer, Jake and Collin and the Underwriting team, Kurt all gave above and beyond customer service. What a well-run organization with very professional and highly experienced people. Veterans United made our home buying experience so incredibly easy! Thank you so much!!!

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend

Loan Officer: Ashleigh Quinn

NMLS# 342058

5 out of 5 Stars
Would Recommend

Harris Giger was an exceptional point person through this process. As a first time home buyer, I felt comfortable with each step due to his thoughtful explanation of each step, availability, and respect.

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend

Courtney helped us through the entire process by explaining what we needed every step of the way. Every time I felt overwhelmed, she reassured us that we were going to be ok. I want to thank her for her outstanding dedication and help she provided

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend

Truly authentic experience.

Loan Officer: Rob Parham

NMLS# 1524830

4 out of 5 Stars
Would Recommend

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

Loan Officer: Stefanie Snow

NMLS# 1116265

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See all 183,113 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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