My team was professional, straight to the point, and was clear and concise in the explanation and guidance for our first time homebuyers experience. Including the educational videos that helped guide us as to what to expect through the process. Presley Vaughan was outstanding and letting us know what was going on with our loan with step by step instruction.
Veteran United are truly a veteran oriented organization, they and their team streamlined the process by providing quality service.
As a first time home buyer Veterans United made the home buying process a breeze. Smooth and Fast! Absolutely no hiccups that weren't easily handled by our amazing team at Veterans United! They're truly for our veterans! Thank You!
The team at Veterans United provide me with updates throughout the process. They went above and beyond.
I do recommend Veterans United. I have friends that also had great reviews of them. I would say to always listen to what they have to say and get everything to them quickly and try to maintain a good account balance.
While I am appreciative we closed our loan with Veterans United, this process was not good. The pros: the online system of notifications and to dos is extremely efficient. The lighthouse program is super helpful. We had some financial issues in our past and was advised that if we waited until June we would be pre approved. I was extremely upfront with my concerns, went through the Lighthouse program and we moved forward in June and were preapproved and made our offer. This was mid June. We had to wait until past September 1 to close to ensure our credit was seasoned 12 months. We set our closing for September 3. There was virtually no communication from our loan officer unless we prodded for updates. Then there would be a little burst of activity and then nothing again, never anything proactive. mid August we were conditional approved and told that the only things left were waiting until September to close and some third party items. The following week, which was August 23, 10 days before closing, the loan officer said the underwriters “didn’t like our file”. We’ve gone all this way to find out we might not be approved, 10 days from our close when this could have been shared a month or more earlier? There were three other closings dependent on our closing, and they said they could do nothing until sept 3 our day of closing, to rerun our file and see if it would pass automated underwriting and if it didn’t they weren’t sure if we would be approved. Luckily it did and we still closed by sept 6 but not without putting us and three other families through two weeks of worry. We have moved into a small town where everyone knows each other so if it hadn’t closed my reputation in the town would be bad before I even started living there if it hadn’t closed.
Response from Veterans United
Jesse, we're glad we were able to help prepare you for a home purchase, and we're sorry for any worry we may have caused during the approval process. Not all loans are the same, but we are happy you are now in your new home. Please feel free to contact our Client Advocate team if you would like to discuss anything regarding your home purchase in more detail.
Zach was very helpful and never left me wondering what I should or need to do next. Very quick response if I had any questions. Always made sure I was in the loop on everything from the very beginning to the final day. Great guy!! And very knowledgeable. Thanks zach Schmitt and also veterans united.
Excited for the next time to work with Veterans United! I appreciate all of the work done and time taken by my team to get us into a good living situation.
I discovered Veterans United in an internet search along with other mortgage providers that service VA-type mortgages. The references were very good, and numerous, so I decided to give them a try and was willing to leave quickly if I felt uncomfortable, but I didn't. From the onset my personal loan specialist brought me comfort and quickly to trust. Being able to send documents back and forth over the computer made me nervous, and giving VU access to my bank accounts was unnerving, but they never abused the privilege. Ultimately, it proved to be a great method of communication, my loan processed so easily. Thank you Veterans United.
We feel lucky to be able to use service provided by Veterans United . They have a great team of people working to to make sure we are successful to reach our goals. They provided us counseling and guidence throughout the homebuying process.They made it possible for us to buy our first house.
This was our second time working with Veteran's United. The team at Veteran's United is world class, I can't imagine them making the process any easier. I'd strongly recommend them to anyone I know looking for a home.
I have used Veteran's United for both of my home purchases, they are professional, responsive and very helpful. I would not hesitate to use them again or recommend others to them.