Superb and outstanding service.
The loan officer and others involved were very active throughout the process.
From my realtor to my lending team everyone was so nice, friendly and professional i was happy i had them in my corner. Thank you all so very much
It was really a great experience to have Alen Catic as my Transaction Coordinator. Interacting with him over the phone made me feel at ease and his laughter is genuine and contagious. Thanks so much for your hard work and for bringing my dreams to reality. Thanks to the entire VU family for everything.
Very streamlined. Very easy going. The Lighthouse program was a huge help.
My loan officer and her team were super fast, honest, clear precise directions, request, and thorough with follow up.
I don't think it possible to have better service from your staff and I thank you for the prompt attention when I needed help.
I had an incredible experience and would recommend working with anyone on the Veterans United Staff.
I have already.
Very quick to help and assist with any needs. Went above and beyond to help with our loan
Agent made two rather critical errors during the loan process. One nearly cost us the sale of our home and the other may have left us with no homeowners insurance at all! This was simply poor judgement and lack of organization or maybe focus.
Response from Veterans United
Thank you for this information Orlando. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Team work is essential and we have established means to prevent experiences like yours, therefore it would be helpful to learn what may have caused you to feel this way.
The services you provide veterans should be recognized every single day. My wife and I can't express enough what a great experience it was working with Veterans United Home Loans. Each and every member of my home loan team made such a positive impact during this entire process, we couldn't have asked for more. From our coordinator, Molly Nelson who graciously appointed Felicia Murphy as our realtor to the especially talented home loan officer, Katie Tegerdine. They made the home loan process enjoyable, pain-free, and explained everything so easily even a salty sailor could understand!
As a first time home buyer, this is a nerve-racking process. I got frustrated but the team help make the transition to being a homeowner amazing.
Our agent Bo did an outstanding job and will recommend him to anyone that wants a recommendation.
I was told up until closing that I did not have to come out of pocket and I would get my sellers and earnest money back did not happen