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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

124,255

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,789
4
13,790
3
2,040
2
932
1
704

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Showing all 5,051 home purchase loan reviews from North Carolina

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5 out of 5 Stars
Would Recommend

Loan Officer: Allison Basnett

NMLS# 824203

4.5 out of 5 Stars
Would Recommend

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Would Recommend

Superb and outstanding service.

Loan Officer: Derek Russell

NMLS# 310095

4 out of 5 Stars
Would Recommend

The loan officer and others involved were very active throughout the process.

Loan Officer: Philicia Pringle

NMLS# 1723160

5 out of 5 Stars
Would Recommend

From my realtor to my lending team everyone was so nice, friendly and professional i was happy i had them in my corner. Thank you all so very much

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend
Photo submission from Debra B.

It was really a great experience to have Alen Catic as my Transaction Coordinator. Interacting with him over the phone made me feel at ease and his laughter is genuine and contagious. Thanks so much for your hard work and for bringing my dreams to reality. Thanks to the entire VU family for everything.

Loan Officer: Morgan Evans

NMLS# 844090

5 out of 5 Stars
Would Recommend

Very streamlined. Very easy going. The Lighthouse program was a huge help.

Loan Officer: Seth Wilmes

NMLS# 1632136

4 out of 5 Stars
Would Recommend

Loan Officer: Shane Miranda

NMLS# 1312406

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend

My loan officer and her team were super fast, honest, clear precise directions, request, and thorough with follow up.

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Would Recommend

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

I don't think it possible to have better service from your staff and I thank you for the prompt attention when I needed help.

Loan Officer: Adam Underwood

NMLS# 398146

4.5 out of 5 Stars
Would Recommend

Loan Officer: Caleb Bales

NMLS# 1028471

5 out of 5 Stars
Would Recommend

Loan Officer: Morgan McNally

NMLS# 1657281

5 out of 5 Stars
Would Recommend

Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend
Jermaine B

Great communication and understanding. Speedy process. Carter was very informative and communicated with us through the entire process. Excellent loan officer.

Loan Officer: Carter Arey

NMLS# 1407055

5 out of 5 Stars
Would Recommend

I had an incredible experience and would recommend working with anyone on the Veterans United Staff.

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

I have already.

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Morris

NMLS# 1598793

5 out of 5 Stars
Would Recommend

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend

Loan Officer: Solibel Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend

Very quick to help and assist with any needs. Went above and beyond to help with our loan

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Galloway

NMLS# 1420483

4 out of 5 Stars
Would Recommend

Loan Officer: Laura Shackelford

NMLS# 646312

1.5 out of 5 Stars
Would Recommend

Agent made two rather critical errors during the loan process. One nearly cost us the sale of our home and the other may have left us with no homeowners insurance at all! This was simply poor judgement and lack of organization or maybe focus.

Response from Veterans United

Thank you for this information Orlando. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Team work is essential and we have established means to prevent experiences like yours, therefore it would be helpful to learn what may have caused you to feel this way.

5 out of 5 Stars
Would Recommend
Christopher P

The services you provide veterans should be recognized every single day. My wife and I can't express enough what a great experience it was working with Veterans United Home Loans. Each and every member of my home loan team made such a positive impact during this entire process, we couldn't have asked for more. From our coordinator, Molly Nelson who graciously appointed Felicia Murphy as our realtor to the especially talented home loan officer, Katie Tegerdine. They made the home loan process enjoyable, pain-free, and explained everything so easily even a salty sailor could understand!

Loan Officer: Katie Tegerdine

NMLS# 1464207

4.5 out of 5 Stars
Would Recommend

As a first time home buyer, this is a nerve-racking process. I got frustrated but the team help make the transition to being a homeowner amazing.

Loan Officer: Craig Brumfield

NMLS# 857001

4.5 out of 5 Stars
Would Recommend

Loan Officer: DJ Leverton

NMLS# 1407046

4 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Our agent Bo did an outstanding job and will recommend him to anyone that wants a recommendation.

Loan Officer: Bo Clapp

NMLS# 1599128

0.5 out of 5 Stars

I was told up until closing that I did not have to come out of pocket and I would get my sellers and earnest money back did not happen

Loan Officer: Joe Newberry

NMLS# 920498

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See all 124,255 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.