I will never use veterans United again and highly encourage everyone I meet not to use veterans United.
I would definitely use Veterans United again and recommend it to my veteran friends. The entire team made it as easy as possible for me to find a house and to obtain a loan at a great rate.
Everything was a 10, just wish I was kept in the loop a little more and didnt have to depend on my realtor for information.
They made the home buying process very easy. Without their services I would not have been able to buy a home.
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Veteran's United was amazingly helpful throughout the entire process from start to finish and beyond.
Durell and the other team members went above and beyond for me. I was having the hardest time getting approved until she worked her magic! Now my family and I are in our dream home and couldn’t be happier!
My experience working with Veterans United was just awesome. I had Taylor Deppe as my loan specialist and she made sure I received everything I needed with ease. With me traveling all over and time short Taylor was able to help me with her knowledge of loans and skills of what I needed to get approved for my home Loan. She kept in touch from day one until the day I received my keys on my beautiful home. Thanks to Taylor Deppe and Veterans United who went above and beyond to help me get approved for my loan and close on a beautiful home. I would recommend to all!!! No other place could beat their rate, customer service, knowledge and passion for getting your the best home loan for your budget.
Veterans United, I would recommend to anyone!! They worked diligently and swiftly to ensure everything was in place and we were on track to meet our closing date!! Bryan and Heidi were there to answer any questions I had during the process. If you are planning to purchase a home, my advice is to please contact Veterans United!! Awesome Team!!
Overall very frustrated and not happy with the process. Initially Jeremy was very responsive and easy to get ahold of. After we had an accepted offer and were in underwriting it became very difficult to get a hold of him. Emily who was supposed to be our main point of contact during this process was practically impossible to reach. Never answered her phone or returned voicemails. It took her two days to respond to an email which she didn’t even reference and just was asking for more things. Only towards the end when I became very frustrated and began to relay that through the text messages did she start to respond. The week of closing was the most frustrating and not any easier to communicate. They were asking the realtor for documents that were submitted weeks ago. After agreeing to close on 10/9 at 9am the process was delayed over 4 hours. All Jeremy did was blame other people and have excuses for everything. 10/10 would never work with him again and will tell everyone I know I don’t recommend Veterans United.
Response from Veterans United
Bryan, A member of our Client Advocate team is available to be informed on what our team may do in the future to help prevent a similar delay. While we cannot hold ourselves accountable for the actions of others, we do appreciate your calling attention to this aspect and we value your feedback. We want to thank you for your service and for choosing Veterans United.
Veterans United and their team made the home buying process easy and informative. It was a great overall experience and our realtor, Lauren Hearn, made the home buying process a wonderful experience. Thank you so much for helping us buy our first home.
Easy and efficient process