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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

167,891

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
124,049
4
34,790
3
5,776
2
1,779
1
1,497

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Showing all 428 Army service member home purchase loan reviews from New Hampshire

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5 out of 5 Stars
Would Recommend

Veterans Untied team were great and very informative throughout the whole process. They were there through it all and I greatly appreciated it. Great experience, I 100% recommend.

Loan Officer: Josh Kaplan

NMLS# 1312511

4 out of 5 Stars
Would Recommend

The only thing I was not too pleased about was the actual closing. I was told it funds distributed would be wire transferred, being told the bank was wiring it, and there was a mistake and it actually wasn't wired. So, I have yet to see any funds. Otherwise, great experience.

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

Loan Officer: Will Lewis

NMLS# 187652

5 out of 5 Stars
Would Recommend

Best service ever

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

The experience with veterans United was totally awesome

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend
Photo submission from John B.

The team I worked with was professional and followed up on all my questions and concerns very promptly. They took their time to guide me through this whole process. I truly value the friendship I developed with this Team during my loan experience.

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

I would highly recommend using Veterans United should you find yourself ready to buy. VA loans are different from a conventional loan. Many times, they require information that is not necessary with a conventional loan. An example of that, is that the VA required a more indepth water testing requirement. Veterans United seems to have the experience necessary to walk a finer line with all the additional requirements. I could not be happier with my buying experience, even though I swore I would never do another VA loan after all the craziness I had to go through buying through the last one.

Loan Officer: Dorothy Willy

NMLS# 182161

4.5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

4 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Outstanding customer service by well qualified and experienced loan officers who guide you through every step. I would not choose any other lender. This company has its act together and you won't go wrong.

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Derrick, Kyle & Zach we’re amazing. They were prompt, answered all our questions and even took care of last minute problems that popped up. I manage a real estate company, my fiance has many friends in the military so we will be sure to recommend Zach & his crew.

Loan Officer: Zach Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Yoo

NMLS# 149705

3.5 out of 5 Stars
Would Recommend

Sometime I felt like I was still in the military dealing with paper work but still got it done. Took a lot if patience

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

My experience with VU was excellent from start to finish. Everyone I worked with went above and beyond for me and I will be recommending the company to others in the future for sure.

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

We recommend them to everyone!!

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend

I cant believe how simple this process was. My husband and were waiting for the other shoe to drop, but everything went so smooth. I'm not sure if that is universal among lenders, but it was definitely the case with Veterans United. The ability to upload our documents to the website was a time saver, and really helped us see exactly what was needed.

Loan Officer: Joe Choi

NMLS# 34787

4 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

0.5 out of 5 Stars

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Madrid

NMLS# 1161632

4.5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Madrid

NMLS# 1161632

5 out of 5 Stars
Would Recommend

Loan Officer: Angie Sanders

NMLS# 796987

5 out of 5 Stars
Would Recommend

I have heard nothing but nightmare stories from friends and family about the home buying process. From day one Veterans United made this an enjoyable experience for us. I can honestly say I did not lose any sleep during this experience, except of course on the night before closing because of the excitement. Between Carrie, Kathy, and Nina I could not have asked for a better team. Thank you Veterans United for everything!

Loan Officer: Carrie Freeman

NMLS# 1140687

1.5 out of 5 Stars

We were told about Veteran's United by a friend in real estate. After reading the overwhelming positive online reviews of Veteran's United, we chose to apply. They were great at getting us pre-approved in a matter of hours. But the great customer service and communication ended there. Once we committed to VU with a purchase and sales agreement, things quickly went downhill. If you're looking for an efficient, accurate, and timely customer service experience, Veteran's United isn't it. Communication with our loan officer was terrible- even after expressing a need for improvement. After numerous closing delays due to what appears to be administrative oversight , Veteran's United eventually got us into our home and we are grateful for that, however, what should have been a happy and exciting experience was a nightmare of anger, stress, and frustration. Again, they got the job done and we are grateful to be in our new home, but if we could do it over, it would likely be with our local bank.

Response from Veterans United

It's great to hear things started well and you are now in your new home. We'd like to more about the details that led to the negative part of your experience if you willing to share. Please contact our Client Advocate team so we can prevent a similar situation from happening to any other Veterans.

5 out of 5 Stars
Would Recommend

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

They made the whole process seem very simple!

Loan Officer: Tyler Sadich

NMLS# 393144

5 out of 5 Stars
Would Recommend

Loan Officer: Jody Overacre

NMLS# 388815

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See all 167,891 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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