The veterans United team were very thorough & went over a lot of details that we needed to purchase our first home.
The website I believe is what made the whole process much easier. The to do list would pop up and you just take care of each one. Signing and reviewing was super easy. Thanks to Max and his team for the outstanding experience with Veterans United. Merry Christmas
The speed at which VU began processing information regarding the home-buying was appreciated, initially. But that speed gave way to erratic communication late in the process, with documentation having to be sent multiple times for the loan team to receive it, placing the burden on us the buyers and our realtor to ensure they were receiving documentation that had already been sent to them. While the junior loan officers weren't unpleasant to speak with, the struggle to help them find info that they had already been sent was frustrating and unnecessary.
Response from Veterans United
Christopher, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team has attempted to reach you directly. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
Very helpful and walked us through the whole process. Great experience
There wasn’t an area to review Adrienne, but she was fantastic. I probably worked with her the most. Big shout out to her!
As a first time home buyer this experience can be daunting as it's a huge commitment. Throughout the whole process, I never felt confused or like I didn't know what was going on because of my loan team. I knew I could reach out to them at any time with questions, and I did, and after speaking with them I immediately felt better knowing things can be resolved with a quick email, text, or call.
There is one other person that I feel deserves a ton of recognition, and that is Ediri Viegbesie. Ediri was the Loan Coordinator, and I worked with her alot as we got closer to closing. Ediri was always on top of everything, and always willing take the time to thoroughly explain anything that I found confusing or unclear. She would email, call, and text regularly to check in and make sure things were still on track, and make sure that I knew exactly what was going on at all times. Buying a home can be extremely stressful, especially as you get closer to closing, but Ediri worked extremely hard to make sure everything stayed on schedule. I don't know how many home loans Ediri has worked on in the past, or how many she is assigned to work at one time, but she honestly made us feel like we were her only clients and her main focus at all times. I am really thankful that we had Ediri on our home loan team, and I would highly recommend her to anyone looking to purchase a home.
Excellent experience with the entire VU Team. Could not have been better!!!!
My experience was not what I had in mind coming from the business years ago, yes I know this was a VA loan and it requires more documentation but just wasn’t what i would have guessed. In the long end I did get the result I went for.
Response from Veterans United
Stephen, Thank you for submitting your feedback on how your loan process had gone. Although the process can be lengthy and stressful at times, we are always looking for key information to help move in a more efficient way. Communication and information are successful ways we strive to sharpen to do just that. Thank you for choosing Veterans United.