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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

222,709

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
168,034
4
43,421
3
7,110
2
2,241
1
1,903

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Showing all 162 Navy service member home purchase loan reviews from New Hampshire

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5 out of 5 Stars
Would Recommend

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend

Loan Officer: Larry McGallagher

NMLS# 1464194

2 out of 5 Stars

The speed at which VU began processing information regarding the home-buying was appreciated, initially. But that speed gave way to erratic communication late in the process, with documentation having to be sent multiple times for the loan team to receive it, placing the burden on us the buyers and our realtor to ensure they were receiving documentation that had already been sent to them. While the junior loan officers weren't unpleasant to speak with, the struggle to help them find info that they had already been sent was frustrating and unnecessary.

Response from Veterans United

Christopher, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team has attempted to reach you directly. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.

5 out of 5 Stars
Would Recommend

Very helpful and walked us through the whole process. Great experience

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

There wasn’t an area to review Adrienne, but she was fantastic. I probably worked with her the most. Big shout out to her!

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
Would Recommend

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

As a first time home buyer this experience can be daunting as it's a huge commitment. Throughout the whole process, I never felt confused or like I didn't know what was going on because of my loan team. I knew I could reach out to them at any time with questions, and I did, and after speaking with them I immediately felt better knowing things can be resolved with a quick email, text, or call.

Loan Officer: Angela Sanders

NMLS# 796987

5 out of 5 Stars
Would Recommend

Loan Officer: Devon Casady

NMLS# 677410

4 out of 5 Stars
Would Recommend

Loan Officer: Chris Primmer

NMLS# 1054596

3.5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

There is one other person that I feel deserves a ton of recognition, and that is Ediri Viegbesie. Ediri was the Loan Coordinator, and I worked with her alot as we got closer to closing. Ediri was always on top of everything, and always willing take the time to thoroughly explain anything that I found confusing or unclear. She would email, call, and text regularly to check in and make sure things were still on track, and make sure that I knew exactly what was going on at all times. Buying a home can be extremely stressful, especially as you get closer to closing, but Ediri worked extremely hard to make sure everything stayed on schedule. I don't know how many home loans Ediri has worked on in the past, or how many she is assigned to work at one time, but she honestly made us feel like we were her only clients and her main focus at all times. I am really thankful that we had Ediri on our home loan team, and I would highly recommend her to anyone looking to purchase a home.

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Jones

NMLS# 1838230

5 out of 5 Stars
Would Recommend

Loan Officer: Dorothy Willy

NMLS# 182161

5 out of 5 Stars
Would Recommend

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars
Would Recommend

Excellent experience with the entire VU Team. Could not have been better!!!!

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Patzius

NMLS# 1121108

2.5 out of 5 Stars

My experience was not what I had in mind coming from the business years ago, yes I know this was a VA loan and it requires more documentation but just wasn’t what i would have guessed. In the long end I did get the result I went for.

Response from Veterans United

Stephen, Thank you for submitting your feedback on how your loan process had gone. Although the process can be lengthy and stressful at times, we are always looking for key information to help move in a more efficient way. Communication and information are successful ways we strive to sharpen to do just that. Thank you for choosing Veterans United.

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Wilder

NMLS# 1124786

5 out of 5 Stars
Would Recommend

Loan Officer: Chace Tuck

NMLS# 1884773

4.5 out of 5 Stars
Would Recommend

Loan Officer: Angela Sanders

NMLS# 796987

5 out of 5 Stars
Would Recommend

Loan Officer: Dorothy Willy

NMLS# 182161

5 out of 5 Stars
Would Recommend

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

2 out of 5 Stars
Would Recommend

Management at VU should look strongly into what transpired here. This could be used as a training event so others don't have to deal with what I did. VU handled the routine things very well....but when we hit a snag....it was all on me to fix it. I expected more. I expected VU to have a strong relationship with the VA, and to help when needed. I found just another lender, I could definitely have gotten at least this level of service from anyone.

Response from Veterans United

Kim, thank you for taking the time to share your voice and provide this feedback. Having spoken with you directly, we realize the uniqueness of the situation and appreciate your willingness to speak to the Department of Veteran Affairs directly. We will use your feedback to promote a positive customer experience for similar situations down the road.

4 out of 5 Stars
Would Recommend

Dealing with the loan team was a good experience, very professional and worked in a timely matter. I felt that the underwriting person was slow at requesting paperwork. It almost appeared that they asked for things one at a time. I felt things could have moved faster if the requested items at the same time.

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Loan Officer: Robert Freeman

NMLS# 1783680

4 out of 5 Stars
Would Recommend

Loan Officer: Morgunn Thornhill

NMLS# 1127375

3.5 out of 5 Stars
Would Recommend

I would recommend Veterans United because from the beginning the Senior home loan consultant was attentive and helpful. Our credit was in severe need of a boost. Brittney walked us through how to make the appropriate moves in order to get the improvement we were after. After about a year of hard work we just wanted an update of where we fell. Brittney and me, spoke late August/Early September of 2019, for an update, we still didn't achieve our credit goal. A few short weeks later, our home loan consultant called to report the good news that we achieved that magical number. We were partnered with the loan officer and real estate agent. Early in the process, all were attentive and helpful. The last 2 weeks of our process, there seemed to be a major source of breakdown in communication. When expressed to VU, I did not feel heard, I felt patronized. All of a sudden I felt like me buying a home just became a thing to get done, instead of the personalization that I had felt earlier in the process. It was sad and unfortunate. I would use them again for all of the good that came of it. However, I would voice my concerns sooner and to someone who may have been able to help. So, if you feel like you aren't getting that attention, don't hesitate to speak with someone.

Loan Officer: Kaleb Long

NMLS# 35296

4 out of 5 Stars
Would Recommend

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend

Very good and fast service and My loan specialist was very knowledgeable and helpful

Loan Officer: Stephanie Buckridge

NMLS# 1035470

More Reviews

See all 222,709 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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