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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

124,441

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,951
4
13,810
3
2,042
2
932
1
706

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Showing all 3,459 home purchase loan reviews from Ohio

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5 out of 5 Stars
Would Recommend

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

Loan Officer: Caleb Batson

NMLS# 1435015

5 out of 5 Stars
Would Recommend

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend
Photo submission from Andrea L.

Home buying is stressful and confusing for anyone, but VU made the process easy to understand. I received a call as soon as I sent in my application. I am truly pleased by the quick responses and paperwork process.

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Veterans United Home Loans was great to work with!! Outstanding service!!

Loan Officer: Dustin Fritz

NMLS# 744901

4.5 out of 5 Stars
Would Recommend

Overall I had a great experience. I think a few things could have gone smoother. 1. Would be that we were moving to Ohio before getting the house so any information on banks or keeping banks open could be helpful. Knowing best way of transactions would be key. For example that payments or purchases should be done from bank and not cash. 2. Any inspection requirements so that inspections would not need to be done 2 or 3 times after the 1st because of certain things missed. I always feel lessons learned from previous times could be used to fix and make others easier. If we had a check list of important inspections and how it is done would be helpful to say to the inspector.

Loan Officer: Philip Hojnowski

NMLS# 1254234

4.5 out of 5 Stars
Would Recommend

My only complaint was that I had selected the box to allow me to review the appraisal for three days. We did not receive the appraisal from the appraisal company until the 11th hour. We had to postpone our closing due to a technicality. Meanwhile, the sellers were from California and had to change flight dates and a whole bunch more. My recommendation is to allow a waiver for that three day review if the customer is requesting to do so. I reviewed the appraisal within an hour of receiving it. Also, explain this type of situation to the customer during the pre-approval process and tell them this scenario may be a possibility.

Loan Officer: Brenda Mertz

NMLS# 1654336

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

I would definitely recommend Veterans United to anyone looking to buy a home! From my first to last call I received exceptional service and kindness! My loan team took care of every question and worry! They got back to me sometimes within minutes if I couldn’t reach them and always the same day! If you are lucky enough to have Rick Brigman, and Lacey Hartman, you will have two individuals that are not only professional but extremely caring! I felt they wanted to get me my clear to close as much as I did and both congratulated me afterwards. Buying a house can be stressful but they reassured me and made it happen! Thanks Veterans United! I got my dream home!!!!!

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend

Overall great experience. Had no problems at all. if i ever choose to buy another house Veterans United will be the first people i call.

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend

Veterans United made a very complicated process seem very easy. From pre-approval to closing everything went smoother than I expected.

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Anderson

NMLS# 1406929

5 out of 5 Stars
Would Recommend
Photo submission from Clifford G.

Veterans United had patience with my family as we navigated the road to home ownership and immediately picked up where we left off after our initial difficulties. I am extremely satisfied with our experience.

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend

Friendly and easy to communicate with.

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

Perfect and very well planned out throughout the entire purchase

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Communication was excellent. Very smooth easy process

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend

Loan Officer: Shannon Matlack

NMLS# 982020

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend

Loan Officer: John Paulus

NMLS# 1630251

5 out of 5 Stars
Would Recommend

Loan Officer: Whitney Brown

NMLS# 1122765

4.5 out of 5 Stars
Would Recommend

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars
Would Recommend

Such an easy process and amazing help!

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend
Photo submission from Gregory P.

Daniel Lowes was fantastic! I would ask him a question after-hours and he would go back in the office to get me the answer. What a great guy to work with! Easy to work with from start to finish. Thank you so much!!

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

Exceptional Customer service and customer interaction. Team approach is by far the best I have ever known.

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Littrell

NMLS# 1313019

4 out of 5 Stars
Would Recommend

i didn't interact with her much or not at all

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

always return call available at all times. nice people.

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

Loan Officer: Dawn Plank

NMLS# 35210

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See all 124,441 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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