I never thought the whole home buying experience would go that smoothly.
The website was well done and easy to follow. i knew where I was in the process at all times. The home-buying experience may be stressful, but not because you are uninformed. This team kept us in the loop 100% of the time!
Initial process was easy and communication was good.Uploading information was a breeze!Communication was good and they were good to respond to texts, emails and calls.Later on there were some delays with miscommunication; not being informed as soon as possible.There was some personal communication where personal information was forgotten and needed restated.They were providing inaccurate information, because they were not local, about the closing process and representation that I had to find out about in order to help with accurate closing.Appraisal process was a nightmare. Not sure if that was local, regional, VA, or whatever influence Veterans United had with it but it was B A D(!), causing delays and penalties.Pre-qualification occurred on 7/16 and closing happened on 9/17.My appraiser acted as a inspector. Without testing anything, and was able to conclude electrical code issues and corresponding corrections through visuals only! The appraisal process was an absolute joke and sham. She even rejected a report from a licensed inspector who indicated her interpretation of the code is inaccurate, because corrections needed to be made by a licensed contractor (not electrition); who, by the way, is not as credentialed as the inspector. Plus the fact the appraiser calling the wrong number to set up appointments after I called and gave them my number-personally! No once- for the initial inspection! But even for the reinspection!The appraisal was my biggest complaint, concern and issue. But, eventually I was able to close and get a good IR!
Response from Veterans United
Jeremy, thank you for the detailed review of your recent home purchase. We never like to hear about issues with the appraisal process. Appraisers are assigned by the VA directly, but our Client Advocate team is available to assist you with reporting this information. Please give us a call if we can be of further assistance. We appreciate the opportunity to serve you.
Very easy to work with and they keep you well informed.
Very glad to have worked with all the fine people at veterans united
Overall my experience with Vetrans United was great. I would highly recommend to any veteran looking to purchase property.
This was the best experience I could have had in buying my home. HIGHLY RECOMMEND them !!!
I would like to say that I am a first time homebuyer and just closed on my new home through Veteran's United, so make if you want to own your own home just go for it and don't listen to negative comments and try it for yourself. Veteran's United is a very professional lender who actually cares. And if you are not ready at this time with your credit they have an amazing lighthouse program so check it out for yourself so you can become a Veteran homeowner like myself. Thank's again Veteran's United!!
I wouldn’t work with any other lender for home buying. Veterans United makes the process as easy as possible. Best people to work with. Thank you all from VU!!!
Very nice people to work with. I would use them again.
Veterans United was very helpful and encouraging in helping me with my first home buying experience, I highly recommend them.
To me this the only way to go if you're a veteran wanting to buy a home.This group is on the ball and they really watch your six.Completely!
Veterans United has made buying our home a remarkable experience. I am so greatful for the commitment and work they have done to allow my wife and I to successfully buy our first home.
Made buying a home while overseas easier than I thought it would be. The process was relatively painless for my wife who was home with the kids.
Thanks everyone!
