The overall experience me and my wife had went way more easier than we expected. The whole staff was very informed and professional in every way. I would like to say thank you to all of you for making this happen and to keep up the good work.
The team was great. The entire process was professional, fast and I feel I made a few friends.
I had no problems with the loan specialist, however I did have issues with veterans United not sticking to the agreed upon timeline. I ended up closing almost a month later than scheduled. Every time I completed my checklist I got asked to provide something else that I had either already given them or it was something off the wall.
Response from Veterans United
Hi Marc, thank you for taking the time to provide this feedback. While some items do need additional clarification upon review, we're consistently looking for ways to make gathering the required information as easy as possible. We will review your file to find any areas where we can improve.
I think there are less expensive loan companies with less closing costs that accept previous and recent appraisals. Also the depth Of disclosure required to prove my job was legit had more to do with the underwriters ignorance of Telemedicine. Also you sent a copy of my financial disclosure to the closing agent to SIGN AGAIN THUS DESTROYING MY PRIVACY TO THE WHOLE GOD DAMN COMMUNITY I AM MOVING TO!!!!!! DO YOU KNOW WHAT ITS LIKE TO HAVE EVERYONE IN TOWN KNOW YOU ARE A PHYSICIAN, PSYCHIATRIST AND HOW MUCH YOU EARN IN A SMALL TOWN? YOU ARE STUPID!!!!!! SO MUCH FOR PEACEFUL ANONIMITY. I am now forced to keep all my financial dealings in another state because of this TOTALLY UNNECESSARY DUPLICATION OF DISCLOSURE!!!!!! THIS WAS SO WRONG IN SO MANY WAYS. THE GOD DAMN LAWYER HAD TO KEEP CALLING ME DOC IN FRONT OF EVERY DAMN PERSON COMING AND GOING IN THEIR PODUNCT COUNTRY OFFICE. I WILL HAVE TO PAY DOUBLE FOR ANY SERVICES NEEDED AT THE HOUSE. I SHOULD SUE YOU FOR THE LONG TERM CONSEQUENCES I WILL ENDURE BECAUSE IF YOUR STUPIDITY who ever you are that sent the financial disclosure with the closing material. If this us your policy it is just wrong. Thus should not have happened. I had already signed it for uour underwriting purposes. Totally just wrong. I would have insisted an out of town firm handle it if I had any idea you were going to disclose this. I am very frustrated. We hoped to have a quiet place where people treated us normally. It will not happen now.
.My wife was in tears afterwards.
It was apparent, right from the start, that these people were prepared to help. The professional profile that was displayed by everyone I encountered was refreshing.
The personal are nothing short of incredible! The had ways of talking with my wife and I we could understand.
Feel the team should work better with buyers agent.
I literally don’t know if anyway to improve this organization. Thanks you very much!
I’ve used Veterans United several times now and they have been absolutely wonderful to work with each and every time. I have recommended them to many of my fellow veterans.