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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

153,264

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
112,710
4
32,226
3
5,343
2
1,638
1
1,347

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Showing all 6,255 Army service member home purchase loan reviews from Texas

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5 out of 5 Stars
Would Recommend

this home buying job that i went through with veterans united was the best , i was a first time buyer and i di not know the first thing about home ownership i had a team lead by mitch casteel and a front lady by the name of Ms alisa Owens who won the race this lady did everything under the sun to make this home buying a very good thing thank god for this whole team THEY ARE REAL

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

I read some reviews about Veterans United, mainly the five star and the one star reviews. So I was a little nervous from what I read on the one stars, but it was all nonsense. You do what your team says to do and they’ll take care of you. You can’t save a drowning man if he’s fighting to crawl on top of you. And I believe that’s the case with the one star people. Be checking your email constantly as soon as your team has something that needs your attention get online and get it to them. We had less than okay credit when we started this two months ago. We used the lighthouse program, did what they said and got to where we were able to qualify. And then we were diligent to follow the instructions of our VU team. It was smooth and fast no snags no surprises and now two months from when we started we’re sitting in our forever home! Thank you Brian Bradley and VU my hats off to you!

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend

Great company. You are in great hands with Veterans United.

Loan Officer: Zachary Nelson

NMLS# 1599016

4.5 out of 5 Stars
Would Recommend

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend
Photo submission from Larry A.

You never know what will happen. Just call them and see.They will work with you. We were very pleased.

Loan Officer: Greg Wiele

NMLS# 1374334

4 out of 5 Stars
Would Recommend

Loan Officer: Tony Meis

NMLS# 1044957

4 out of 5 Stars
Would Recommend

Loan Officer: Justin Keith

NMLS# 1563990

5 out of 5 Stars
Would Recommend

Awesome team!!

Loan Officer: Ryan Madison

NMLS# 832361

4.5 out of 5 Stars
Would Recommend

Loan Officer: Christopher Robinson

NMLS# 1374325

5 out of 5 Stars
Would Recommend

I would recommend Veterans United! Costumer service was on point and never was I left not knowing where I was in the process. They guided me every step of the way which made the process easier.

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

Loan Officer: Cooper Allen

NMLS# 170363

5 out of 5 Stars
Would Recommend

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Miranda

NMLS# 1312406

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
Photo submission from Dustey M.

My wife and I were very pleased with the way everything was handled professionally and in a very timely matter. We were very satisfied.

Loan Officer: John Meissner

NMLS# 1760897

5 out of 5 Stars
Would Recommend

I would recommend veterans united to any veteran. Every one is really their to help you and make your loan process as easy as possible. A first class lender in every way.

Loan Officer: Jason Polk

NMLS# 1748681

5 out of 5 Stars
Would Recommend

Working with Veterans United was a splendid experience. Customer Service is on point. Professionalism was superb. Overall, great experience and would recommend them to anyone looking to feel like you are their number one priority.

Loan Officer: Samantha Buckridge

NMLS# 1116562

5 out of 5 Stars
Would Recommend

Don’t give up. The United Veterans Home loan is the best lender with the best operating teams around. Give it a try and you’ll be impressed.

Loan Officer: Tony Meis

NMLS# 1044957

5 out of 5 Stars
Would Recommend

Despite the difficulties of buying a home, veterans United kept me on track throughout the entire process

Loan Officer: Bradley Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend

If your searching for a company that won't stand behind you but stand with you through the process of searching to purchasing a home Veterans United did just that no sales pitch just facts within a few months of getting scores to meet criteria done.Love Our New house finally post retirement ready.

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend

The process was quick and easy. My advice is to utilize all of the resources that VU offers. They give step by step instructions and explanations about the process in all of their videos. I did just that and closed on my home in 30 Days. Come prepared.

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Loan Officer: Katelin Lawrence

NMLS# 1793454

5 out of 5 Stars
Would Recommend

I couldn’t have asked for anything else. The process was very easy and every question I had was answered! Simply the best service I have ever received from any organization!

Loan Officer: Kaylee Wyckwood

NMLS# 1564827

1 out of 5 Stars

The inner communication was horrible. I couldn’t get Cara to answer her phone or even return a call. If i could have seen this i would have never went with Veterans United.

Response from Veterans United

Hello Ciara, we understand how important it is to know you are valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is important that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team.

5 out of 5 Stars
Would Recommend

Loan Officer: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend
Photo submission from William B.

Excellent team to work with. Painless, timely, and made every step of the process simple and easy for my to understand. Communication was excellent. Was willing to text when I was not available to call. Answered my questions at any time of day/night.

Loan Officer: Josh Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Loan Officer: John Stockstill

NMLS# 1373137

4 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

This survey could have gone drastically different. The main reason this is a 10 is only due to Laura. This survey would have been a 0 or 1 with a strong emphasis on never recommending to friends if we only dealt with Laura's team member Kelly. Communication was poor, phone calls were rarely returned, emails asking for specific responses confirming receipt of items were never responded too. Issues that came up with VA COE's were not notified to us until 2 weeks after the VA responded Veterans United with the additional items request. This was our second time using Veterans United and we went with you guys again because our first experience with Laura and her prior team was phenomenal. Again, I want to stress that because of Laura stepping in, we highly rate you guys once more, but only because of her efforts.

Loan Officer: Laura Christie

NMLS# 1126723

5 out of 5 Stars
Would Recommend

Loan Officer: Crystal Washington

NMLS# 1588494

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Wilder

NMLS# 1124786

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See all 153,264 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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