From the very beginning to the very end, Trish Cole was incredibly helpful, friendly, communicative, and responsive. I went through multiple Brokers with the same response of " What's your credit score? Submit an application", until I reached Trish. She immediately asked what my situation was and what my goal was. She took great care of listening and trying to understand, which allowed her to give me a very good plan of moving forward. I was initially surprised of her approach, considering all the cookie-cutter responses I received from other Mortgage Brokers. Because of her care and efforts, I can say I am extremely satisfied and happy with the new home and new loan. Thank you Trish to you and your team.
I can't say enough positive comments. Number one in my book!
Glenn Leach was steady, knowledgeable, and a consummate professional. I didn’t have any question unanswered as Glenn kept everything on track for my home purchase with Veterans United.
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Our loan officer and his staff were wonderful to work with. They did everything possible to make our loan as easy and simply as they could. We appreciate the entire team and its leader Jeff Gordon.
If you want to work with highly experienced professionals VU is for you.
Please put your trust in them. They’ve earned it. Glenn went above and beyond for us. Process is always stressful but stick with them and they will take care of you. I will be recommending Veterans United and especially Glenn Leach for the rest of my life.
Just want to say thank you again for all your help along the journey. You all are awesome.
It's been 28 years since I last purchased a home. This current process was time consuming! I'm self employed and own a small consulting firm and I felt at times like the lender/underwriter thought I was laundering money. Maybe I'm being over sensitive but in my opinion, there's was way too much unnecessary and repetitious documentation requested and perhaps not enough focus placed on my credit worthiness (35+ years of outstanding credit), ability to pay and 800+ credit score. It took 52 days from offer to funding. Regardless, I'm done with this and I'm heading to the Pacific Northwest to enjoy my vacation home.
I don't recommend Veterans United unless you are prepared for delays in your home buying process. It was quite challenging getting the process done and with three additional contract extensions it was disappointing and caused me to relocate from my previous home due to the blown timeline on their part.
Response from Veterans United
Peter, thank you for sharing your valuable feedback. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
Please use my original statement above. I was extremely impressed with your entire organization/operation. Thank you again.
If you're nervous about using Veterans United to buy your home, don't be. The process is really stress-free and easier than you might think. Use your VA home loan benefit by using VU. Also, their rates were much lower than USAA and a couple of other banks. Highly, highly recommend.