Veterans United knows what they are doing when it comes to buying a home.
We were treated so well by the team at Veteran's United and they were extremely pleasant to work with!
Tiffany Harding our real estate agent was outstanding thanks for making this a smooth process. Still can't believe we are homeowners what a great feeling. Amy Shufelberger and Matt LaTorre from VU made our house buying stress free by letting us know in real time what was needed and explaining the process whenever we had questions. Very knowledgeable group of people that we worked with everyone worked seamlessly together. I am very proud to have served my country and equally proud to have worked with such a great group of people from Veterans United. Thank you all for making my family's American dream come true.
Veterans United was an amazing experience for us in finding our new home. Quick response, easy to contact and very helpful team of people. Would definitely recommend Veterans United to Veterans in their home search.
Thank you. This was a very good experience even though there were challenges along the way. I also want to thank David Ihler, the appraiser that went above and beyond to with scheduling. He was very professional and efficient. Again....Thank you Veteran’s United. I would definitely recommend you. Kai Simone
The experience was honestly so bad that it’s not even worth my breath. Basically our loan specialist was unorganized and had poor communication. Our closing almost fell through due to inability to communicate and be proactive.
Response from Veterans United
We're sorry to hear you didn't have the VIP service we strive to give each of our Veterans, Joshua. If you would like to discuss your experience, our Client Advocate team is happy to do so. We use all feedback to find ways to improve our service and learn from our mistakes.
Working with Veterans United was a great experience. They made the whole process seem simple. They kept in touch with us every step of the way, even answering our questions on weekends. I would highly recommend working with Veterans United.
Veterans United with us every step of the way. The process was quick, easy and we had plenty of guidance throughout. I would without hesitation recommend Veterans United to any service member and veteran in need of a mortgage provider.
As stated in my previous comments, if it were not for the low interest rate I would not have chosen VU. The process was infinitely more complicated than a traditional loan. Promises were made by my loan team that were not followed through with by closing. I was constantly given poor or conflicting information. There didn't seem to be anyone who actually knew anything about the military or how military processes work. When I mentioned to my lawyer that I was going to get a VU loan he cautioned me against it. I should have listened. At the end of the day they DID get me my mortgage (at the 11th hour) but I know this process could have been handled with a higher level of professionalism.
Response from Veterans United
We appreciate your comments John. We're happy you are now in your new home, but do apologize for any issues you had during the approval process. VA backed loans do require a bit more documentation than a conventional loan, but the reward is typically worth the extra steps for most Veterans. Our Client Advocate team is available to discuss any concerns or issues you had with your home purchase.
My loan team was extremely helpful and knowledgeable. They were very responsive ad worked diligently with me to make things happen within my timeline. They went the extra mile to get me to closing on time. Professional, hardworking, reassuring. Fantastic customer service.
I would highly recommend Veterans United for buying a home. I never thought that I would be able to get a home because people I know talked about how hard it was to purchase a home. From the first phone call to my loan officer to the closing on our home, everything just fell into place because of not just the expertise of my loan officer Fahad Abdul, but his friendly and cordial manner and interest in me as a person made the whole experience a very good one. I never thought that I would be able to own my own home but they made it possible. From finding the best way to get you in a house, to getting the right realtor for you, they are on point. We are celebrating Christmas in a house of our very own thanks to Veterans United!
I am amazed at how seamless and easy of a process it was. I love the step by step videos on the website. Everyone always told me how stressful and chaotic the home buying process is, Veterans United made our journey smooth and stress free. I HIGHLY recommend anyone buying a home to go through them. Very very happy..Thanks so much to our team...