Veterans United was a great choice for my mortgage !! They made the process as easy as possible . Couldn't ask for it to be any better . Thank you so much !
You tricked us out of a year of money on this house, and then you stole it... twice.
Response from Veterans United
Bertram, we thank you for sharing your comments and we understand the frustration you may have encountered during the loan process. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.
I believe that the Veteran United workers will do all they can to help you and fellow veterans.
Our VU team provided excellent service and support throughout our whole loan process, and for that I am truly grateful. Response time was always quick and answers were always provided when needed, which is important for us who were unfamiliar with the process.
Dan and Bri were great, they were always easy to get in touch with and made my refinancing experience painless
Highly recommended! Veterans United is a great company! Our refinance went very smoothly. Thank you sooo much!Blessings!The Nicholas’s
This is our second time using Veterans United and the second time was as positive as the first. Personal yet professional, superb follow up to any questions or concerns that we had (though our concerns were few); an all around first-rate experience. They even sent us a little gift while we were in the process! Would highly recommend them to anyone who wants a trustworthy source for their home-buying or refinance needs.
new web site is very confusing; No for warning; Thanks for that; trying to pay and being sent to a different web site Cenlon was a bit unnerving.
Response from Veterans United
Thank you for sharing your comments Michael and for giving our Client Advocate team an opportunity to learn more. While our core focus is on providing an outstanding home buying experience, we understand that customer service does not end once you close on your loan. Your feedback may help us understand how to work better with loan servicing which is important. Despite not directly managing your loan servicing we would like to learn more from you to see how we might make a positive impact.
Great company to work with, they stay in constant communication to make things easy and keep you informed of every detail. Thanks!
The process of buying a home or refinancing a home is a big step. This experience with Veterans United and their representative supported us in making sure we were informed every step of the way. Having not only a contact number but a photo of the representative as we transition through our refinancing was very helpful and personable. We appreciate each and everyone who guided us through this process. Thank you
We had a wonderful experience with Veterans United. Both Elliott and Andrew kept us abreast of all information and responsibilities throughout the process. They were straightforward about all expectations and we were able to communicate by, email, text and phone on a daily basis. Everything was completed in a timely manner and we absolutely loved our signature blanket received just in time for winter.
ive already referred you guys to someone and Jenna is looking into...thank you
