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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

124,064

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,621
4
13,771
3
2,039
2
931
1
702

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Showing all 14,693 refinance loan reviews

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4.5 out of 5 Stars
Would Recommend

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Abney

NMLS# 202563

4 out of 5 Stars
Would Recommend

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend
Photo submission from Christopher R.

Our VU team provided excellent service and support throughout our whole loan process, and for that I am truly grateful. Response time was always quick and answers were always provided when needed, which is important for us who were unfamiliar with the process.

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

We the entire process expected to have some issues due to our history but it went very smoothly as they guided us throughout the process and made us feel like we were going to be ok

Loan Officer: Doug Lippmann

NMLS# 310771

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jeffrey Ferguson

NMLS# 201868

4 out of 5 Stars
Would Recommend

last minute details were nerve racking

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend

Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

Loan Officer: Brennan VanMatre

NMLS# 1117857

5 out of 5 Stars
Would Recommend

Production Manager: Scott Ratliff

NMLS# 976418

4.5 out of 5 Stars
Would Recommend

Loan Officer: Whitney Brown

NMLS# 1122765

4 out of 5 Stars
Would Recommend

Loan Officer: Brittany Gladish

NMLS# 1072202

5 out of 5 Stars
Would Recommend

Great!

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

The process can be trying at test, but Josh was amazing at keeping me sane and very supportive.

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend
Robert B

Loan Officer: David Kling

NMLS# 1223549

4.5 out of 5 Stars
Would Recommend

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend

Nick and his team are absolutely amazing. They make this process so easy and are always available to answer any questions. I love this company and the people that work for it.

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Great Communication

Loan Officer: Kimberly El-Darrat

NMLS# 1374293

5 out of 5 Stars
Would Recommend

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

Our son just bought a house and we suggested he use Veterans, Heather Damer was very knowlledgable and easy to work with.

Production Manager: Heather Damer

NMLS# 12449

5 out of 5 Stars
Would Recommend

I STRONGLY RECOMMEND VETERENS UNTITED. MORE THEN ANYTHIN. DAMIEN LANCE AND MISS CRYSTAL. I left freedom mortgage for a reason and found VETERENS UNITED through my inlaws thank God.

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Loan Officer: Danny Kliethermes

NMLS# 996807

3 out of 5 Stars
Would Recommend

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Walker

NMLS# 1122751

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

3 out of 5 Stars
Would Recommend

We were a bit disappointed at how long the process took from start to finish. Last time we did a conventional refinance it went much more quickly and smoothly. This time it took months to complete and hurdles that should have been foreseen by the lending team caused multiple delays.

Response from Veterans United

Thank you for this information Philip. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further.

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

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See all 124,064 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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