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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

137,783

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
118,796
4
14,978
3
2,220
2
1,013
1
776

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5 out of 5 Stars
Would Recommend

We bought a house through Veterans United, and a refinance also, and they made the whole process a breeze. Not only are they super knowledgeable, but they will treat you like a human being and not like a dollar sign.Best of the best !

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Underwood

NMLS# 398146

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend

Veterans United will definitely be my first stop when it come time for another mortgage.

Loan Officer: Jesse Francisco

NMLS# 1229823

5 out of 5 Stars
Would Recommend

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend
Photo submission from Christopher R.

Our VU team provided excellent service and support throughout our whole loan process, and for that I am truly grateful. Response time was always quick and answers were always provided when needed, which is important for us who were unfamiliar with the process.

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Veterans United was a great choice for my mortgage !! They made the process as easy as possible . Couldn't ask for it to be any better . Thank you so much !

Loan Officer: Angie Sanders

NMLS# 796987

5 out of 5 Stars
Would Recommend

Loan Officer: Alberto Barba

NMLS# 47902

0.5 out of 5 Stars

You tricked us out of a year of money on this house, and then you stole it... twice.

Response from Veterans United

Bertram, we thank you for sharing your comments and we understand the frustration you may have encountered during the loan process. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.

5 out of 5 Stars
Would Recommend

I believe that the Veteran United workers will do all they can to help you and fellow veterans.

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

Loan Officer: Craig Patenaude

NMLS# 1698029

5 out of 5 Stars
Would Recommend

Dan and Bri were great, they were always easy to get in touch with and made my refinancing experience painless

Loan Officer: Dan Hopkins

NMLS# 1525090

4.5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Pearson

NMLS# 1407333

5 out of 5 Stars
Would Recommend
Robert B

Loan Officer: David Kling

NMLS# 1223549

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Highly recommended! Veterans United is a great company! Our refinance went very smoothly. Thank you sooo much!Blessings!The Nicholas’s

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Bales

NMLS# 1050803

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

This is our second time using Veterans United and the second time was as positive as the first. Personal yet professional, superb follow up to any questions or concerns that we had (though our concerns were few); an all around first-rate experience. They even sent us a little gift while we were in the process! Would highly recommend them to anyone who wants a trustworthy source for their home-buying or refinance needs.

Loan Officer: Casey Martin

NMLS# 376814

4 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Gunter

NMLS# 99066

3 out of 5 Stars
Would Recommend

new web site is very confusing; No for warning; Thanks for that; trying to pay and being sent to a different web site Cenlon was a bit unnerving.

Response from Veterans United

Thank you for sharing your comments Michael and for giving our Client Advocate team an opportunity to learn more. While our core focus is on providing an outstanding home buying experience, we understand that customer service does not end once you close on your loan. Your feedback may help us understand how to work better with loan servicing which is important. Despite not directly managing your loan servicing we would like to learn more from you to see how we might make a positive impact.

5 out of 5 Stars
Would Recommend

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

Great company to work with, they stay in constant communication to make things easy and keep you informed of every detail. Thanks!

Loan Officer: Seth Thompson

NMLS# 1206491

3 out of 5 Stars
Would Recommend

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend

The process of buying a home or refinancing a home is a big step. This experience with Veterans United and their representative supported us in making sure we were informed every step of the way. Having not only a contact number but a photo of the representative as we transition through our refinancing was very helpful and personable. We appreciate each and everyone who guided us through this process. Thank you

Loan Officer: Mason Maddox

NMLS# 314123

4.5 out of 5 Stars
Would Recommend

Loan Officer: Carl Thomas

NMLS# 1030850

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See all 137,783 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.