Our VU team provided excellent service and support throughout our whole loan process, and for that I am truly grateful. Response time was always quick and answers were always provided when needed, which is important for us who were unfamiliar with the process.
We the entire process expected to have some issues due to our history but it went very smoothly as they guided us throughout the process and made us feel like we were going to be ok
last minute details were nerve racking
Great!
The process can be trying at test, but Josh was amazing at keeping me sane and very supportive.
Nick and his team are absolutely amazing. They make this process so easy and are always available to answer any questions. I love this company and the people that work for it.
Great Communication
Our son just bought a house and we suggested he use Veterans, Heather Damer was very knowlledgable and easy to work with.
I STRONGLY RECOMMEND VETERENS UNTITED. MORE THEN ANYTHIN. DAMIEN LANCE AND MISS CRYSTAL. I left freedom mortgage for a reason and found VETERENS UNITED through my inlaws thank God.
We were a bit disappointed at how long the process took from start to finish. Last time we did a conventional refinance it went much more quickly and smoothly. This time it took months to complete and hurdles that should have been foreseen by the lending team caused multiple delays.
Response from Veterans United
Thank you for this information Philip. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further.
