The staff is very respectful to the veterans.
Daniel was always professional and very prompt in helping us through the entire process. Great service!
It was an easy and quick process. Our personal loan specialist was there every step of the way to answer questions and guide us through the process.
VU has a great staff and will take care of you to the best of their ability. Always kept me up to date with everything that was going on. Molly was superb with her communicating of what was going on at times. Always communicating with me what she needed and explained of the process.
I would highly recommend Veterans United to anyone trying to secure VA loan. The hard-working, friendly staff were diligent in helping throughout the entire process. In addition, the use of their website and e-documents proved to be a hassle-free streamlined experience.
I have waited 3 long months to submit this review and I’ve been wondering what horrible things that I can say about my experience with Cooper Allen. Although my experience has been very bad. I’ve decided not to leave an ugly comment, I would just hope that whatever Cooper was going through during the process of our Loan, that he would not treat anyone else the same way. Cooper if you’re reading this, just try to treat your costumers with Importance, because we work hard for our money just like you!
Response from Veterans United
Armando, we appreciate you very much and thank you for giving us your feedback. It is our goal to provide outstanding customer service to every customer and we will be researching your experience further to determine ways we can look to improve. You may contact your Client Advocate team at anytime if you wish to provide more information or seek assistance.
My loan team was nothing short of exceptional, it was a pleasure to work with them. They were quick to answer any questions I had and they constantly kept me updated.
Ryan Anderson was exceptionally helpful throughout the entire process. We are especially thankful for his assistance in helping us deal with an issue from a prior FHA loan and helping us get it cleared up.
I have been very impressed with the entire process.With every contact I had with my loan team was amazing.
Both Eric and Emilee were so patient and helpful. We never would have made it through the process without their assistance.
Mal Jackson was the bomb!!!
My experience was more than excellent from start to finish. All phases of the process was explained in detail and no surprises occurred; not everything went perfectly but all steps were explained as forecasted and results exceeded all of my expectations.
Very helpful on all issues
Always prompt, courteous and professional service.
Brittney Yount was most helpful.
Very helpful and professional service
Loved the service provided. Made sure I know ever step and was kept well informed.
Thank you for eveything
never had a better experience