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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

199,228

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
149,423
4
39,561
3
6,521
2
2,023
1
1,700

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5 out of 5 Stars
Would Recommend

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

Loan Officer: Max Carratura

NMLS# 388818

2 out of 5 Stars

Based on reading primarily positive reviews, my experience was not the standard Veterans United experience. My refinance eventually was closed, however, communication and transparency was certainly below my expectations. My experience involved multiple closing date delays, lack of clear communication and unexpected rate term changes. To Veterans United credit, promised terms were restored and honored, however, had I not recognized the changes had occurred I would have paid thousands more out of my pocket.

Response from Veterans United

Andrew, we appreciate your feedback on how your loan experience. We strive to be consistent with all of our veterans' experience to be the best. Your honest feedback is valuable and we thank you for sharing your voice with us. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
Photo submission from Christopher R.

Our VU team provided excellent service and support throughout our whole loan process, and for that I am truly grateful. Response time was always quick and answers were always provided when needed, which is important for us who were unfamiliar with the process.

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Kelley

NMLS# 976450

5 out of 5 Stars
Would Recommend

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

Alex Herbel is the BEST loan representative anyone could possibly ask for with loan assistance. This is our third loan with Veterans United and have only used Alex Herbel due to such OUTSTANDING service experience when purchasing our home two years ago.We have refinanced twice since then for even lower rates and the experience has been wonderful.

Loan Officer: Alex Herbel

NMLS# 182159

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5 out of 5 Stars
Would Recommend

Great, professional and friendly service!

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Senior Loan Officer: Benjamin Long

NMLS# 1099960

4 out of 5 Stars
Would Recommend

Loan Officer: Nicole Heislen

NMLS# 1469125

4.5 out of 5 Stars
Would Recommend

Veterans United was great during our initial home loan process and the experience was just as easy with our current refinance. We will stick with Veterans United if they maintain the level of service they have provided up to now.

Loan Officer: Gerrit Hane

NMLS# 1002285

5 out of 5 Stars
Would Recommend

Thanks Veterans United you did what other non VA refinance companies said they couldn't do for the las 3 years!

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

Loan Officer: Brad Quint

NMLS# 1249194

5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Veterans United has literally made us feel at home and part of their family. Would not go anywhere else as both our first loan and refinancing was the easiest process.

Senior Production Lead: David Munns

NMLS# 859838

4.5 out of 5 Stars
Would Recommend

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Perona

NMLS# 1812029

You're next!

Join the ranks of our 150,000+ Proud Veteran Homeowners nationwide.

Check My Eligibility →

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

I have given my recommendation for Will to three of my friends. I will continue to do so as events present themselves.

Loan Officer: Will Lewis

NMLS# 187652

5 out of 5 Stars
Would Recommend

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Loan Officer: Molly Meis

NMLS# 1046490

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tommy Purk

NMLS# 1222488

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

4 out of 5 Stars
Would Recommend

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend

Loan Officer: Mark Manos

NMLS# 1232372

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More Reviews

See all 199,228 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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