Luke did a great job helping us refinance our loan. We recommended him to several friends. Amanda Butler needs to learn to communicate with clients in a professional manner. We were very close to leaving the loan process because of her unprofessional actions.
Such a great company to work with! They're upfront, honest, and I never got the feeling I was working with "sales" people, as I have in the past with refinance experiences. I felt like I was working with friends who really had my best interest at heart. They were more than willing to work with me and my schedule, when it came to communication and how I wanted the loan process to look. I couldn't be happier.
If you are ready to purchase a home or refinance an existing loan and you need guidance through the VA loan process, Veterans United will walk you through the entire process. They are very easy to work with and are most accommodating.
Veterans United made this so easy. I had millions of questions that were answered thoughtfully, honestly, and thoroughly. Jessica Fitzgerald was very accommodating (I'm pretty certain that she took a call or two from me while she wasn't at the office because it was later in the evening). It was just a great experience all around.Initially I started this refi through Navy Federal and it was terrible. They were taking sometimes a week or two to respond to a single e-mail and didn't keep me in the loop on anything. The complete opposite was the case with VU, they communicated all the updates, were timely in their responses, and let me know when something was needed for the loan.I will definitely utilize Veterans United in the future and I recommend them to anyone looking to use their VA Loan!
Good place, above board dealings. Great follow through. When speed is of the essence, it gets done.
I had no idea that a simple call to refinance would be handled as quickly and thoroughly. I had very little effort on my part turn into a fantastic and quick outcome thanks to Alice and Neko. I had no idea this would be so quick and effortless for me.
Sam is a very diligent employee. Worked late at night with me to help make a decision on what to do with credit card payoff. She answered my questions for over a hour past midnight. I appreciate this dedication. Both John and Sam displayed this excellent trait. They are a wonderful asset to your organization.
VU was great to work with and got my deal done even when I had been turned down by another lender.
I believe we were kept well informed of all phases of our loan application. If we had questions we were able to contact Jerry or Alison and they promptly returned our calls and answered our questions.