Veterans united application and document platform make refinance easy. Excellent communication and knowledge throughout the process.
As a former combat veteran that served in the US Marines, I always try to do all the right things. I put my son and daughter through college and unfortunately between college debt, a personal loan and credit cards I was becoming overwhelmed with debt and found myself in a situation which wasn't going to get better. Making minimum payments on several credit cards and with other loans and debts I was never going to pay off my debts. I reach out to Veterans United to inquire about equity in my home to finance with a consolidation to focus my payments solely on my mortgage than paying more than 8 or more creditors. Filing for bankruptcy for me is not an option, I consider that failure. I was on a mission with the refuse to lose mentality and thinking of different avenues of approach to the situation. I couldn't sit back and have things fall apart. I was assigned Drew Tillman. I was very transparent explaining my situation. I told him I was never late on any payments, but my credit cards were over 30% balance and some where almost maxed. I told him I am watching my credit score decrease the more I wait. Drew told me my credit score was actually higher than what was listed on Credit Karma, my appraisal on my home will determine what options I have. Everything worked out better than what I expected. I was able to pay off everything, lower my interest rate, reduced my monthly debt and free up over 1k per month and prevent my credit score from receiving more damage. Drew was great and kept me positive assuring me things will work out. The underwriter in the final stages, I think her name is Melissa Quinones kept me informed every step of the way. I am very pleased with how everything worked out. The only downside was adding years to the life of the loan. This isn't really an issue, now I could focus on making extra payments on the mortgage and the years will begin to reduce in the long run.
Steve and the team were outstanding! They were always available when I had a question or a change and made the whole process so smooth.
This process was the easiest I have ever been thru from day 1. I could not have asked for a better team to help us with the whole process
Taylor Holman was excellent
At first, we were very apprehensive about applying for a refinance with an internet company. After we committed, we soon found out the process was quite easy. All the documents were sent via portal. At closing, the notary came to our house . This was especially helpful during this pandemic.
Fantastic Aaron M. Service again I am a 2x customer once in 2020, and again 2025. Thanks team Veterans United.
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I am not very computer savvy , and despite this they got me thru the process. Thanks a lot.
Being in the military her NCOER would be OUTSTANDING and Promote above her peer!!! Super friendly and patient in explaining things I not aware of. Thank you again!!!
Veterans United is an outstanding company because of OFFICERS like Anna Denietolis again words cannot express my thanks to Anna Denietolis and justis her assistant
