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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

172,473

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
127,688
4
35,532
3
5,894
2
1,823
1
1,536

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Showing all 1,779 refinance loan reviews from Florida

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5 out of 5 Stars
Would Recommend

I was a mortgage broker for many years. I have closed a ton of loans and worked with many lenders. Veterans United is by far the best of the bunch.

Loan Officer: Rob Weigand

NMLS# 1435397

5 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Sr. Production Lead: Bryant Chambly

NMLS# 1037124

4.5 out of 5 Stars
Would Recommend

The best refinance experience I have ever had.

Loan Officer: Tom Champion

NMLS# 1102159

4.5 out of 5 Stars
Would Recommend

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend
Photo submission from Stewart C.

Veterans United is an outstanding company because of OFFICERS like Anna Denietolis again words cannot express my thanks to Anna Denietolis and justis her assistant

Loan Officer: Anna Denietolis

NMLS# 1076832

5 out of 5 Stars
Would Recommend

Loan Officer: Presley Vaughan

NMLS# 1122896

5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Chris and his team went above and beyond to help me refi my house to a significant lower rate saving almost 200$

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend

I have used Veterans United three times and my daughter has used them once and I am sure we will use Veterans United again in the future.

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Primmer

NMLS# 1054596

4.5 out of 5 Stars
Would Recommend

Quick and easy.

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

Loan Officer: Joshua Mantle

NMLS# 1450301

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
Would Recommend

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend

Joe and his team was very professional, thier knowledge and experience creates a positive atmosphere for the customer. I was very pleased to see the dedication they showed when helping me with my loan. I will most surely recommend them to anyone who wants to purchase or refinance a home in the future.

Loan Officer: Joe Ferling

NMLS# 1034655

5 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

4 out of 5 Stars
Would Recommend

Good dude, very personable

Loan Officer: Dustin Fritz

NMLS# 744901

5 out of 5 Stars
Would Recommend

A great place to finance your home and great people to work with always very helpful will help you through the whole experience of buying your new home

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

When the people at Veterans United are helping you, you have no worries just sit back and enjoy the ride because you're never be stressful they take care of everything I recommend them highly they have been so helpful for us with all of our home needs and answering every question that we may have you can call them anytime they will always be there for you they make everything so easy for you who would not choose them they are the best and most of all they're very friendly and also very professional in doing their job thank you so much for being there for us. Betty & Willie

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend

Loan Officer: Justin Doisy

NMLS# 1660962

2.5 out of 5 Stars

This is the first time we have done a VA loan. There were costs that we had not seen in other loans which lowered our cash out in our refi. However, we did get near 90% loan to value and a decent interest rate, so that was a plus. The online document submission process was fairly easy. But some docs we submitted had an unclear status which showed "pending" and for a long time with no explanation of any problem. When the Fed interest rate decrease came out in September 2019, suddenly we had to close immediately and our closing was scheduled without checking with us. We had to cancel the initial closing date since we could not be available for that day. If our rep had checked with us first we could have given them some days. And when we did give a day a week out, we felt pressured to make it happen before the first of the next month. We did meet their preferred closing date, and after closing, we were told our funds would be released that day. Then we got a verbal that it would be the next Monday. Monday came and went by and ultimately the funds were not released for another 8 days from the closing with no communication from our rep during those 8 days that there was any issue. After the funds were released our rep stated that maybe there was a hold due to the amount. But no definite reason was given. NOTE not funds were released during that 8 days. The original mortgage was not paid off and our cash out was not paid, nor did our bank show any incoming funds.

Response from Veterans United

Thank you so much for your detailed feedback Robert. Our Client Advocate team will be reviewing your file to look for areas of improvement. We will also be working with your settlement agent for an explanation of the delayed funding, as they are the ones to disburse all funds. We truly appreciate you sharing your concerns.

5 out of 5 Stars
Would Recommend

If your worried about a refinance or getting a mortgage with veterans United. Don’t be any longer. I was at first but after shopping around I quickly found no one else to be as responsive and quick to help as them. I’d say start here and end here.

Loan Officer: Scott Houin

NMLS# 1245877

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Veterans United has twice made our home financing a breeze. Not only do they have the most informative and smoothly navigated website, their representatives are trustworthy, friendly, and are true professionals in their field. Their abilities to put us at ease lightened the burdensome process and kindled a friendship-like bond along the way. Veterans United is the ultimate go to for anyone seeking VA financing!

Loan Officer: Dorian Henderson

NMLS# 1660957

5 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Tolster

NMLS# 420363

5 out of 5 Stars
Would Recommend

Loan Officer: Mary Middendorf

NMLS# 840760

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See all 172,473 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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