Brad was great. He responded quickly and kept me in the loop at the beginning. The back end of the process was frustrating. I didn’t hear from a processor or underwriter the entire time and was not told upfront that the process could take 60-90 days. My rate was locked without speaking to me first verbally, then I was called after to make sure it was ok basically. Furthermore the rate was extended over and over after 45 days. Luckily we didn’t have a fee, but I was not notified when disclosures were sent except by the automatic email. Upfront explanations of disclosures and an acknowledgment that it was going to take several months would have been ideal. No one went over the CD with me at all. Brad was super helpful but after entering processing it was a guessing game. I was told it was a processor change error then title. I had all of my documents in day one and signed all disclosures day one. I the communication from Veteran’s United as a whole was lacking. Brad should not be judged on this survey, everyone on the back end should. Overall it was fine. I like my rate and am happy it finally closed and I’m off the guessing game rollercoaster.
Response from Veterans United
Adrian, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has helped you gain knowledge on this issue.
I highly recommend Veterans United to anyone seeking to refinance or buy a property with a VA loan.
Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.
Don't give up on the process. The employees at Veterans United can get you through most problems.
Nicole Richardson was also a pleasure to work with, great response time when we had an issue to take care of.
Once again you guys have treated us with integrity and fairness.
My experience with Cindy and Veterans United was amazing. Cindy helped me refinance my home and made the whole experience a great one. I would highly recommend Cindy and Veterans United for your home buying/refinancing needs. The whole process was very pleasant, easy, and took no time at all. Cindy was able to help me with any issue I had and went above and beyond to help me and to make sure I was taken care of.
My experience with veterans united was marred with errors and a lack of communication. To sum up my experience simply, I didn't close when I was suppose to because the underwriter went home for the day without sending the documents to the title company.
Response from Veterans United
Phillip, thank you for taking the time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members is available to speak to you to discuss further. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience
Daniel Perry did an outstanding job! Thank you
I have spoken very highly and recommended Veterans United to my fellow Veterans.
Veterans United Home Loan make you journey of buy a home easy and their professionalism is out standing.