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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,115

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 4,524 reviews from Mississippi

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5 out of 5 Stars
Would Recommend

Scott and his team were all excellent. This home buying process was easy to navigate with them. Highly recommend.

headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars
Would Recommend
headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Veterans United staff was hands on working with us buying a home and we Love them being there for question making every step very, very easy.
Would recommend to everyone.
Thanks again. The Hinton Family.

headshot image of Marina Chiodini

Loan Officer: Marina Chiodini

NMLS# 2413165

5 out of 5 Stars
Would Recommend
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend
Photo submission from Santonio W.

The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!

headshot image of Sean Dobkins

Loan Officer: Sean Dobkins

NMLS# 1722912

4.5 out of 5 Stars
Would Recommend
headshot image of Louie Nieman

Loan Officer: Louie Nieman

NMLS# 1860264

5 out of 5 Stars
Would Recommend

Thank you, to my entire team of professionals for helping me to achieve my goals.

headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend
headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend
headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

4.5 out of 5 Stars
Would Recommend
headshot image of Stephen Scott

Loan Officer: Stephen Scott

NMLS# 2061823

5 out of 5 Stars
Would Recommend

Overall great experience. Only problems we had was with finding a house that we liked... But once we did it was easy!

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

I am very happy I have my house and I glad I had a great team to help everything when smoothly 😊 ☺️

headshot image of Chase Lee

Loan Officer: Chase Lee

NMLS# 2135792

5 out of 5 Stars
Would Recommend
Photo submission from Codie L.

Thank you so much for everything. Tom and his team knocked it out of the park

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Absolutely outstanding staff to work with; patient, thorough, knowledgeable, and caring. Made the home buying process an absolute joy and took all the "stress" out of the process. Words do not express my gratitude for all the effort everyone put into making this a very exciting and enjoyable experience. Thank you from the bottom of my heart.

headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

0.5 out of 5 Stars

This was by far the worst home buying experience I’ve ever had. The loan officer, Chris Draffen and his team were completely incompetent. We would provide them with requested documents only to turn around and have to provide the same documents to them again. Chris would say that something could be used but then the underwriters would ask for something else. It felt like we started the process 2-3 times. We put an offer on the home in early January and didn’t close until the middle of March. We had to sign several extensions because of the disorganization. The back and forth was exhausting. On top of that, my loan officer didn’t communicate well with my husband or my agent. He wouldn’t return calls and just made the experience more stressful than it had to be. I would never recommend veteran’s United to anyone If my loan team was the standard for service.

Response from Veterans United

On behalf of all of us here at Veterans United, Jamaica, we want to thank you for providing this feedback around your loan experience. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. We also know how it can feel to resolve numerous underwriting requests as required for the VA benefit. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Coordinator, we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.

5 out of 5 Stars
Would Recommend

My family and I have been told no at least 15 times on buying a home, we were to the point we almost gave up completely. I seen a review about Veterans United and thought I would try ONE more time. Miss Cassandra called me and started asking me about our dream home, what we needed and wanted, our budget, explained the whole process and the benefits of using Veterans United. In a few short days she sent me my very first Pre-approval! Our dream was possibly, FINALLY becoming a reality. The credit team was absolutely wonderful, it wouldn’t have happened if it wasn’t for them as well. They contacted me, told me EXACTLY what I needed to do to get my score up the 13 points I needed to qualify for the zero down payment, I did what they told me and the next day it was up 18 points! The concierge calling and giving us all of the information we needed, our options, checking to make sure everything was in order and keeping us updated, the insurance team for getting us a very low insurance premium that fits our needs, the whole Veterans United team was amazing! They are incredible and I’ll forever be grateful for them, a wonderful team! We ran into a few obstacles along the way, but Cassandra and the Veterans United team was right there with us EVERY step of the way, guiding and instructing us. My wife and our 4 kids were FINALLY going to have our dream home, something we’ve wanted for our kids for almost 10 years, Veterans United made it possible! Seeing the joy, the excitement on my children’s face the first time we walked into our new home is a moment I’ll never forget, all made possible by the Veterans United team! Anyone that has been told no on buying your dream home, anyone that has given up hope on buying your dream home, PLEASE give the Veterans United team and shot and watch your dream become reality! My family and I will never forget the hard work, the long hours and phone calls and emails that helped us get into our dream home! They have made this family, 4 little kids the happiest family you could ever imagine!

headshot image of Cassandra Harmon

Loan Officer: Cassandra Harmon

NMLS# 2456222

5 out of 5 Stars
Would Recommend
headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend

Jason and his team are the best at their jobs. It’s show that they truly care about helping and getting veterans and their family into new homes. They made the home buying experience fun and I truly appreciate everything the team did for me and my family. Thank you Jason, Megan, Katie, Annie, and jay. I couldn’t have done it without you guys.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
headshot image of Chris Draffen

Loan Officer: Chris Draffen

NMLS# 2023094

5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend
Photo submission from Lois B.

Brad worked so hard!! Thank you so much.

headshot image of Tyler Kettle

Loan Officer: Tyler Kettle

NMLS# 1693581

5 out of 5 Stars
Would Recommend
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

Veteran United got me a new home

headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend
headshot image of Louie Nieman

Loan Officer: Louie Nieman

NMLS# 1860264

5 out of 5 Stars
Would Recommend
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

More Reviews

See all 382,115 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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