We have bought, sold & refinanced homes over 20 + times in approx. 6-7 different states, using both title companies and attorney offices. The experience with Veterans United was by far THE WORST, HAND DOWN! When you think you are going to closing and get told last minute there are "tests" that need to be done that could have been done earlier, that is ridiculous! We must have been told about going to closing 3-4 + times, we Lost Count! The attorneys office told us several times that VU was one of the most Unprofessional Mortgage companies they ever dealt with, FYI---we have used that office numerous times for closings, land deals, etc.
Denise Stroud and the team and VU was so outstanding from start to finish. It seemed like Denise was always at work because I was constantly talking with her about my endless amount of goofy questions. VU was recommended to me and I’ll be recommending to whoever will listen. Thank you!
Outstanding Customer Service!
It was an all around great experience.
Good rates and easy to work with. It was specially easy when it came time to sign the paperwork, for they sent someone to meet us instead of having to take time off of work to meet in a office.
My second time working either VU. Both times I’ve received excellent service.
I worked with Matt Eichenberger and he’s an outstanding specialist. This was the second time I worked with him and everything went smooth!
I was referred to Veterans United by a veteran and I can see what he was talking about. It was a hassle free experience and that is nearly impossible when applying for a home mortgage. We also enjoyed the website; checking off each task made the process facile.
I think that closing costs needs to be estimated more carefully to avoid bad surprises right before closing. Part of it was my own fault, but not all of it!
Working with Dorian was great - he answered my questions and worked with me to get our refinance done.
Todd and his team are awesome
Professional and confident customer service.
Being a veteran this is the first time my wife and I have used the VA for a home loan. We couldn't behappier from the beginning of the process to thecompletion.