Very pleased. Purchasing a home can be difficult with all the paperwork. Veterans united was a great help and made it a much easier process. Thank you
Response from Veterans United
Richard, we appreciate your honest review. Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
The team was informative and kept us aware of all activities throughout he process. We were hoping to close in 30 days; with the team’s efforts, we closed in 21 days from offer acceptance to close! I will be recommending Veterans United to all my veteran friends. I can thank this team enough for their support!
The loan process was easy. I felt respected and am grateful for this team
The whole team got us to close within 30 days with ease. I work in banks and I've seen mortgages go sideways quickly. We were handled with professionalism and the app was amazing. Everything was easy to sign and all the paperwork was easy to upload. Would use them and recommend them to everyone I know.
Neither Juliana or Chance listened to urgent concerns and requirements. Their participation didn't help.
Response from Veterans United
Hi Timothy, While we were thrilled to see that you closed on your home and received funds back at closing, it sounds like there was room for improvement with communication. With this, your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team.
Great, fast team. would use them again!
I would absolutely recommend, have and will continue to pass along Max and his team to fellow Veterans.
The Veterans United team is way beyond awesome. I started this process several years ago. They never lost faith in me, nor I with them. They were with me the whole way. As I said, on a scale of 1-10, Chris & his team deserve infinite. They made this scary process easy to accomplish with NO STRESS. They’re just amazing & I’ll recommend them to any veteran I know.Thanks everyone from the bottom of my heart!!😃❤️
We will DEFINITELY recommend VU to our friends, family, and coworkers. You guys are doing everything right!
Stephanie Piester and her team were very efficient at their job and made the home buying process quick and easy!
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When I initially had Scott Davis as part of the team assisting me, he was quick to respond and answered questions I had same day. When I switched to Derek and Becah, there was not a whole lot of communication. We were suppose to close on the 5th of December and didn’t end up closing until the 9th because the team didn’t ask us questions early on about using a cashiers check. Due to the circumstances surrounding our home, we were under contract for four months. Come closing week the team was impossible to get a hold of, that included myself and realtors from both parties trying. I didn’t even hear from Bekah the whole time she was a part of the team.
It was fast. And very enjoyable
The whole experience of working with veterans United home Loans was a truly satisfying experience. We were guided through each step of the way on a daily basis. It can be very overwhelming when purchasing a home……we felt comfortable and secure in working with this team.
