Updates were infrequent by my agent and my insurance policy was not paid (normally paid from escrow), thereby causing my policy to be cancelled.
Response from Veterans United
Jon, thank you for your survey and informing us of your situation. We will use this to assist our customers and to improve communication issues moving forward. Please contact our Client Advocate team for any questions you may have now.
Excellent Loan Officer efficient and attentive
The whole team is fantastic, they are there for any needs or questions that you have. Ted, Michael and crystalline. Thank you for being such a good support.
We have never been as impressed with such a high level of attentive service as we have received from Seth and his wonderful staff. Your overall company stands far and above all others that pretend to offer good customer service. You guys deliver and it's been a pleasure to work closely with you.
Great company to finance / refinance your home, I have done both and will do it again when I buy my next home.
I will most likely go with veterans United Home Loans the next time I get a home as well. They made everything easy as could be, and I enjoyed the team.
My wife and I were extremely happy with the Greenville team at Veteran's United.,they allowed the process of getting all information done quickly and we closed on time.
I have no complaints. Veterans United was very easy and very straightforward. Made everything very fast and made sure that Any question I had was answered immediately and worked with me with everything I needed help with.
Marlon and his staff did an exceptional job of keeping us informed of the process steps. The process was seamless and thus less less stressful,
I had a previous experience with another lender that I pulled my business from and came to Veterans. I asked for better service and I got it. Unfortunately I did not get fast service but, they were thorough, detail oriented and kept me in the loop every step of the way. I had to learn a lot of patience but, if you want your loan done right and correctly; well, I had no problem waiting a few more days for the cash out refinance to close. Matt, Rachel and the team were professionals throughout the process. Explanations are important to consumers where financial transactions change all the time. The team was great to answer all my 'stupid' questions. I was fortunate to move my business to Veterans. Thanks to all who had a hand in this transaction. --A happy Vietnam Veteran.
We had a great experience with Veterans United. Helpful people through the process.
To be honest I was only in contact with Max twice. The person I feel that needs the most thanks and that I was truly grateful to work with was Karin. I spoke to her several times a week via phone and email through out the whole process. Seemed as if she had the heaviest load. She was always very punctual and professional yet had a personal touch as someone who cares for her job. I don’t have one negative thing to say about the whole process.
If a Veteran is looking for a VA loan or refinance, Veterans United are the best in the business! They have great customer service and I highly recommend them to all Veterans!