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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

164,963

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
121,741
4
34,317
3
5,682
2
1,755
1
1,468

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Showing all 627 refinance loan reviews from Tennessee

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5 out of 5 Stars
Would Recommend

Very easy to refinance with VU. Most of the documents are handled electronically and they send someone to your house for the final document signing.

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend

There is no other place to go!! Veterans united cares about their Clients and it really shows!! Veterans United will work really hard to get you the loan you need!! They are by your side from beginning to end!! Just do what your loan officer asks you to do!!

Loan Officer: Zach Roberts

NMLS# 1200238

0.5 out of 5 Stars

Worst thing I have ever encountered. Getting the mortgage was simple. Navigating the website for making a payment. Impossible. Never again.

Response from Veterans United

Hello Samuel, we are sorry to learn that you encountered a challenge while attempting to pay your mortgage online. Thank you for letting us know. We are available to assist you and will do our best to guide you through the process on the website. Feel free to contact our team for direct support at any time.

5 out of 5 Stars
Would Recommend

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Any Veteran that’s considering a new home or a refinance; we highly recommend Veterans United Home Loans.

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

The process with Veterans United was smooth, transparent, and we have a personable experience throughout the entire process.

Loan Officer: Kelly Foote

NMLS# 295074

4 out of 5 Stars
Would Recommend

Loan Officer: Dave Buchner

NMLS# 217248

5 out of 5 Stars
Would Recommend

Loan Officer: Doug Lippmann

NMLS# 310771

4 out of 5 Stars
Would Recommend

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Makes the entire process easier, definitely recommend

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

This is my third experience buying/refinancing a home with Veterans United. Each and every time has been outstanding!

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Levy

NMLS# 168064

4.5 out of 5 Stars
Would Recommend

Loan Officer: Craig Brumfield

NMLS# 857001

3.5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

Loan Officer: Andrew Beckett

NMLS# 403395

2.5 out of 5 Stars
Would Recommend

Not pleased at all still waiting for money; and still had to make sept payment and still unsure ab the October one that was promised we would not have! Honestly wished we would have went with our current providers Penny MAC. They are upfront honest and would have never taken this long. This process was ridiculously lengthy. People still have out of office voicemails from August which is insane. My business would never allow that. Overall pretty sad

Response from Veterans United

Mitchell, it sounds like there were some delays during your refinance. We will be looking into your file to find areas where we could have streamlined the process to make it more timely for you. While the settlement agent is responsible for distributing any loan funds, we would be happy to assist. Please contact our Client Advocate team if assistance is needed.

5 out of 5 Stars
Would Recommend

Excellent experience dealing with Amanda and VU!

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

Kelly Foote and her team, Kay Jay and Melissa Hodges, worked diligently to keep me informed and to ensure this transaction, which can be extremely stressful in the wrong hands, was completed with the least possible amount of stress and worry of any real estate transaction I have ever be involved in. This team represents Veterans United commitment to ensure veterans have an overall enjoyable experience

Loan Officer: Kelly Foote

NMLS# 295074

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jake Levy

NMLS# 168064

5 out of 5 Stars
Would Recommend

Veteran United is the best way to go hands down don't sleep on the great job they do for Veteran

Loan Officer: Chris Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Use this company.. especially if you are military...they are very precise with what information is required.

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

A fantastic organization and professionals

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend

Both Billy and Samantha were absolutely wonderful throughout the whole process. They were on point in keeping me informed on where we were in the process. They responded immediately to any questions I had. A true joy to work with.

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

Loan Officer: Harris Giger

NMLS# 943094

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See all 164,963 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.