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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

198,704

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
148,993
4
39,490
3
6,506
2
2,018
1
1,697

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Showing all 157 Air Force service member refinance loan reviews from Washington

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5 out of 5 Stars
Would Recommend

Loan Officer: Billy Watkins III

NMLS# 384700

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

Veterans United is so easy to work with compared to anyone I have worked with in the past. Never a hassle and so easy and quick.

Loan Officer: Tina Guerra

NMLS# 465979

5 out of 5 Stars
Would Recommend

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Loan Officer: Cam Moore

NMLS# 1604156

5 out of 5 Stars
Would Recommend

Don't waste your time shopping other VA lenders. Veterans United is the one.

Senior Production Lead: David Munns

NMLS# 859838

5 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Greenemeyer

NMLS# 1858768

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Kelley

NMLS# 976450

5 out of 5 Stars
Would Recommend

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

We picked Veteran’s United because of the positive reviews online when researching refinance mortgages. We were also happy to see a local office just down the street from us. When I called to speak to the next available loan rep, they put me thru to Glenn. Right from the start we felt comfortable with our decision. He sent me his application link and my wife and I immediately submitted our cash-out refinance request. Glenn educated us on interest rates and, after a short wait, got us a rate that knocked off 1.125% from our current mortgage loan. (We didn’t realize that rates fluctuated so much from day to day.). Due to the current Covid-19 restrictions, the entire loan process was online and took approx 1 month. The only time we had to go in was for the official signing and they had desks and chairs spread out to accommodate social distancing requirements. The cash out was a life changer for us as it eradicated credit card debt that we have had for quite a while. I would recommend Veteran’s United and Glenn to anyone seeking a new mortgage. And I would also recommend everyone check out the organization “Veterans United Foundation“ to see where some of the money goes when you work with Veteran’s United. Thank you again Glenn and Veteran’s United for an awesome refi experience!

Loan Officer: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

As the widow of a Veteran, it was refreshing to find Veterans United to refine my home. It was a painless process that began and ended with a knowledgeable and proactive loan specialist who held my hand with kindness and good humor every step of the way. I highly recommend Veterans United.

Loan Officer: John Wacker

NMLS# 1861727

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4.5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

3.5 out of 5 Stars
Would Recommend

Loan Officer: Winsor Cooper III

NMLS# 317950

5 out of 5 Stars
Would Recommend

Veterans United was great to work with and the process went very smoothly. They were able to continue working with us even during the crazy Covid-19 stay-at-home situation. I would highly recommend them.

Loan Officer: Cilla Conrow

NMLS# 1866846

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Deleeuw

NMLS# 860610

4.5 out of 5 Stars
Would Recommend

Aaron Baker is also a top notch professional. He stayed in communication regularly with me and did a masterful job of allowing me to vent at a point when "just one more thing" needed caused me to react with a bit of frustration. He remained calm, cool, and collected and never missed a step, almost therapeutically, if that makes sense. The guy is good and knows how to close a deal. He's another team member that I would work with in a heartbeat. Great team! Keep up the good work.

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Loan Officer: Ella Owens

NMLS# 89597

3 out of 5 Stars
Would Recommend

The staff I worked with was professional and courteous. The website was easy to navigate and was user friendly.I did have some issues with underwriting as they forgot to remove my VA funding fee (perk of disability rating). Additionally,
The initial closing cost estimate was half of what I was being charged at closeout and I had to get 2 appraisals (only charged for 1) because the initial appraisal ordered was not a VA appraisal.After I brought those concerns to the staff I worked with, they were very responsive to address the issues quickly and we closed out with a good rate.The customer service was great, but had I not brought up my concerns about the charges seen, I would have paid a few thousand more at closing.I have used Veterans United for a refi before and have had overall good experiences.For new customers considering using their service, just be sure to compare initial estimates with follow up and final costs so you understand what you are paying for. Loan officers and underwriters have alot of accounts they manage and it's up to you to make sure you are getting the best rates to close.I thank Tammy and Kodi for their professional interactions.

Response from Veterans United

Your feedback is greatly appreciated Wesley, and we thank you for the opportunity to journey with you toward the Veterans United process. We realize that some aspects of the process can feel unnecessary, but it is always our hope to provide dedicated care in explaining and facilitating each step along the way. Please feel encouraged to reach out for further support or to share more about your experience by contacting our Client Advocate team. We want to thank you for choosing Veterans United and thank you for your service.

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Join the ranks of our 150,000+ Proud Veteran Homeowners nationwide.

Check My Eligibility →

5 out of 5 Stars
Would Recommend

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

Veterans United has been spot on since day 1 in helping me with my original loan and now the refinance with cash back.

Loan Officer: Jason McElvain

NMLS# 1048051

5 out of 5 Stars
Would Recommend

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend

Loan Officer: Kaylee Wyckwood

NMLS# 1564827

4 out of 5 Stars
Would Recommend

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Loan Officer: Ashton Zeigler

NMLS# 1117978

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More Reviews

See all 198,704 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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