We bought our home a few years ago and the buying process was great, using the same loan specialist. We refinanced through Veterans United because of how well our previous loan went.This time the same loan specialist made the process absolutely awful. Most times it took him days to answer our questions, if at all. Often he might answer one question and avoid the rest, or totally not respond to our questions, but send some other info, or ask us questions. I haven't put his name in this review because I don't feel it's appropriate. I hope his superiors read the survey and discuss with him the issues. What has changed that he went from being a great loan specialist to not giving a hoot about his clients is a question that needs to be addressed. We were told it would take 30-45 days, it took over 3 months!
Rachel was great to work with always quick to answering my many questions.
Doug Lippmann & his staff were outstanding! Absolutely the best I have ever dealt with on any purchase. Now if Veterans United would just screen buyers and not stick me with a poor financial institution like (Penny-Mac) everything would be perfect!
I have to several vets including my brother.
My experience with veterans united been very good, they are easy to work with.
Very simple and straight forward