Joel and his team were awesome to work with! This is the second time that I have worked with Joel he really makes this stressful process a breeze. So happy with my house and experience!
I like the overall experience it was good to have a step-by-step preview of the homebuying process before it happens.
Only thing I would say that there should be a little bit more push and emphasis on the important things in the to do list, because veterans tendd procrastinate on the things that are in the size of importance
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The entire process was amazing, and I felt very supported.
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This went from a purchase of a family house that's been in the family since 1947 to a Home Equity after my father passed very suddenly. Chris and team did a fantastic job helping me and being patient dealing with multiple states as we switched things around. I highly recommend Chris and team to anyone that will listen.
If you want to close on a home stress-free, this is not the company to go through. We were jumping through hoops the entire way. Promised to close earlier than original date and thay didn't happen. Issues with paperwork and communication the whole way through. Look for a different va lender this group is not worth the hassle.
Response from Veterans United
Hi Jacqueline,
I’m really sorry to hear that your homebuying experience with us was full of frustration. We know how stressful the process can be, and it sounds like we added more hoops to jump through than anyone should have to deal with. I understand how disappointing it must have been, especially with the delays and communication issues you mentioned.
My team would love to look into what went wrong here and see if there are ways we can learn from your experience. If you’re willing to share more details, feel free to reach out to our Client Advocate team at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, but you can contact us whenever it works for you.
So glad I have the support of Veterans United!
