Veterans United Home Loans was so amazing to work with. Literally one of the easiest "adult" things we've done. We were fighting a deployment countdown and Steve and his team really were so fantastic with getting everything to go so smoothly. Their attention to detail, coming up with suggestions tailored to us from start to finish was just outstanding. We are first time home buyers and the apprehension we had about buying a home in this crazy market, was quickly replaced with excitement. They made us feel so comfortable and were attentive at each step. We're so thankful for Steve, Marianne and the team helping us into our forever home!
Had to jump through hoops every time I thought we were almost there, was given more tasks and told something different. This was a new process for me and I said that I needed direction song the way. I had to always ask for it and what was expected of me. Had to drop the first house I wanted because I was not prepared for the amount of money at closing or needed down, would have been nice to know before I made an offer. Also I requested an amount for preapproval and was given. The realtor and the loan officer increased the amount when the realtor contacted him to say I wanted this money for a house. I never said that and told them both how could they make that decision and change the preapproval without consulting me???
I got another realtor as this was untrustworthy and she was recommended by Veterans United.
I was also told we are ready for closing. Then the next day get an email from the loan officer, you need to pay off this credit card of $500 or you can’t get the loan. ???? And wanted me to print a statement from the credit card that day saying it was paid. What credit card company gives you a statement within 12 hours from paying it. When I gave him a screen shot he says that won’t be enough. So I told him how do I get a statement when it comes out at the end of the month? He sends me an email and says since this seems to difficult for you to do we will just have to do without it.
The tone and the condescending remarks aren’t necessary
I also told him when I sold my current home I wanted to put the money right on the loan and his response was “ well it’s not going to bring down your monthly payment”. Do you think I want any recommendations from him, no. I have contacted someone from another company to give me advice on how to handle my money and pay this loan off so I can be done with Veterans.
I heard so many good things about Veterans and was more than disappointed with my experience.No I won’t be recommending Veterans and I don’t need to hear from this loan officer any more.
Katy his assistant was helpful patient and kind, thankfully.
Response from Veterans United
Thank you for this feedback Regina. We understand how the home buying process can get stressful, especially for the first time. It is our goal to provide consistent and personable communication to everyone we serve. Team work, both internal and external, is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We apologize that our service did not provide the personalized experience you expected. Your comments will help us ensure that we learn from mistakes and improve for the next customer. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. One of our Client Advocate team members has already begun to research your comments, and we will be contacting you soon for more information. We value your business and hope you enjoy your new home.
Veterans United made this dream come true, they made me comfortable from the beginning and through out the whole process. I wish I knew about Veterans United before.
I can’t say it enough extremely proud of this team for helping my dreams come thru on this home! Kayla was unmatched in her ability to help my family! No one in your company works as hard as she does and I will be looking to user her everytime I can from here forward!
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Mark, Chase, and Natalie were and incredible team that helped us feel at ease with the entire process. Enjoyed working with them
This is my second time buying a home with Veterans United there where road blocks this time on my end but my VU team was there every step of the way and eased my mind quickly. Would for sure go through them again but let's hope this is my forever home.
Everyone was great. Always there to answer my questions, even after hours!
Too many assistants. The process should be streamlined. I should talk to the Senior loan officer and my Realtor. A loan coordinator is not necessary. The Senior loan officer got upset because I was talking to the loan coordinator and he wasn't informed, not my fault. Too many cooks in the kitchen!
The process was simple from start to finish, and the VU team ensured a timely closing. This was by far the easiest home buying process I’ve been a part of.
Everything was done so quickly and it was all spelled out perfectly what was needed from me every step of the way. I can't express enough how awesome the entire team was in making my home buying process as simple as possible.
