Wonderful job and great support from David and Matt. Thanks UV.
Negative Review of Veterans United Home Loans
Veterans United Home Loans is a well-known lender specializing in VA loans, but my experience with them was far from positive. From the outset, the process felt unnecessarily complicated and communication was inconsistent. The loan officers seemed overwhelmed and were slow to respond to my questions, often leaving me waiting days for simple updates or clarification.
One of the most frustrating aspects was the lack of transparency regarding fees and required documentation. I was repeatedly asked to provide the same documents, and each time, new requirements seemed to appear out of nowhere. This not only delayed the process but also made me feel like the company was disorganized and not respectful of my time.
Additionally, the promised closing timeline was not met. Despite assurances that everything was on track, my closing was delayed multiple times with little explanation. This caused a great deal of stress and forced me to make last-minute arrangements, costing me both time and money. It has been almost Two months since closing. I was told over a month ago that I was owed another $1,000. This mortgage company has had terrible customer service from the beginning. Many of the items that should have been coordinated with my loan broker should have been completed by them, but I never heard from them during the whole process. I had to call them, and then they were very vague and unhelpful. I think their people are working on too many projects. Do not expect customer service. Especially after closing, once they get their money, you will not hear from them, even though you have no idea if they followed through. One thing is for sure, they get paid.
Overall, I expected much more from a company that advertises itself as a leader in serving veterans. Based on my experience, I would not recommend Veterans United Home Loans to others seeking a smooth and professional home loan process. Especially if you are a disabled veteran and have a hard time doing what is necessary.
Matthew and Shannon went above and beyond to secure our loan!
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
The whole Veterans United Team did an outstanding job. Paul Farnum, Allison Pharr and Allie Poletti were great to deal with and keep us up to date going through the home loan process. If we had a question concerning our home loan, all of them were quick to respond with the needed information and very helpful with the home loan process in general. I will definitely recommend Veterans United to any other Veterans seeking to buy a new home.
Outstanding Service !!! Jeremy, Joshua and Kate kept me informed with all the ongoing loan process's and they made sure that i can understand what was going on with my mortgage loan
Both Natascha were very communicative and worked hard on this file as I know they do every file and it is much appreciated. Jordan and Alison were thrilled so the ultimate goal was obtained. Another happy Veteran:):)
It was a pleasure working with the team and you were always professional with the whole process Thank You John and Tina Parrish
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My whole team was awesome
Veterans United was quick and extremely easy to work with. I closed in under 60 days and always knew what to do to make that happen.
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
We have done multiple mortgages with them and is always a great experience.
This is the third time I have dealt with Veterans United. Everytime has been efficient and professional. Veterans United will always be my go to for VA home loans and refinance!
I will recommend without no doubt. The team knows what they are doing. Always answer the questions and the guidance was excellent. Thank you for everything.
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I’m very glad I had the opportunity to work with Alan and his team they were all professional I would recommend thanks
VU was such a change of pace with what I’ve been used to. I will refer everyone I know to you
I think there are to many people involved in the process and it makes things complicated on this end.
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
They were amazing!
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