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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

219,029

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
165,147
4
42,785
3
7,023
2
2,215
1
1,859

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Showing all 219,029 reviews

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5 out of 5 Stars
Would Recommend

At first we had a different agent that VU referred us to, Jenni Goodin. It was almost impossible to get ahold of her and she cost us a chance at a potential property (which in the end worked out in our favor). After we drove in to Kansas City from Saint Louis and took time off of work, she never got back to us about scheduling viewings of other houses that we wanted to see. Then after a day and a half of trying to get ahold of her she finally sent us the following message (verbatim):"I spent a lot of time trying to weigh this out Darren and I feel like with the housing market like it is there's not very many available homes in any town that you and Samantha are looking at I don't mind doing Richmond Polo possibly Cameron but I cannot do Edgerton or Cleveland. ¿what's the price of gas going up it is 70 miles one way to Cleveland and pretty much the same to Edgerton from Richmond I don't want to stop you folks or hold you up any longer .¿I don't think that will allow me to do just part and another agent to do part I've never really experienced that with them.¿I'm going to email your veterans United team.¿¿I apologize and I thank you for your patience ¿¿"I would give this agent a 1/10 and WOULD NOT RECOMMEND her to ANYONE. The agent we eventually got (Terry Burks) is from Lee's Summit, MO which is ~50 miles away from our new home and was more than willing to come out as needed while Jenni is from the same town as the new home. Also, we would have understood if she had only told us that some of those houses that we had listed were outside of the range that she would work in, but she never communicated any of that with us as it she would not respond to any communication for hours/days.

Loan Officer: Leanna Moss

NMLS# 1126212

4.5 out of 5 Stars
Would Recommend

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend

Would definitely recommend, thanks again!

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend

Last home I purchased was nearly 9 years ago and to say a lot has changed since then is an understatement. I was very impressed at the fluidity of the process, especially being able to sign documents from my phone if I was busy. Questions were answered promptly and in a manner I was better to understand. I would highly recommend VU and wished I would have gone through them the first time I bought a home.

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend
Photo submission from Sean W.

I highly recommend Veterans United. The team provided a clear and concise approach to every step and managed my expectations in keeping with their high standards. Great experience. Thank you, team!

Loan Officer: Jim High

NMLS# 1434955

4 out of 5 Stars

The process was pretty easy, however, the fact that it took almost 90 days to refinance my home was frustrating.

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Doing business with Veterans United Home Loans was a pleasure more than it was a task. The reason why is because: The Home Loan Specialist, Brian Bradley and Loan Coordinator, Lee Ann Jestis made me comfortable and trusting through their online and phone voice demeanor. I felt like I was being guided through the process not only by longtime friends, but even more so by caring siblings. The communication with both was not just professional but it was genuinely warm. You can feel the love and concern for helping fellow Veterans through the way in which these two helped to smooth the bumps along the way. In all of my nearly 70 years I never remember dealing with anyone in a financial capacity that I could connect so well with through a process of doing business. They both deserve some kind of a National Medal of Honor for helping fellow Veterans! What I can add to this is that Brian Bradley is someone that I could easily hang out with on my new front porch while my wife goes shopping with Lee Ann Jestis. As a Vietnam Era Veteran it finally feels like I am being welcomed home.

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend

The team I had at Veterans United prepared me to qualify fo and ultimately close on my home loan expeditiously and to a better end than I ever expected!! A very talented and knowledgeable team was assigned to me. I couldn’t be happier!!S. Alex Todd, II
Staff Sergeant (Retired), US Army

Loan Officer: Shannon Matlack

NMLS# 982020

3.5 out of 5 Stars
Would Recommend

Overall great experience with Veterans United

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend

Underwriting held up our closing date by not asking for items they needed soon enough. This put everyone in a bind forcing us to change utility start dates as well as delaying our move in date by almost 2 weeks. I was very dissatisfied by this part of the process.

Loan Officer: Todd Keicher

NMLS# 447595

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5 out of 5 Stars
Would Recommend

Craig and team made refinancing super easy and I really appreciated the organization of the website and getting my documents in order.

Loan Officer: Craig Patenaude

NMLS# 1698029

5 out of 5 Stars
Would Recommend

Loan Officer: Brendan Wilson

NMLS# 362532

5 out of 5 Stars
Would Recommend

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend

Outstanding customer service throughout the whole process

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend
Photo submission from Richard L.

Kevin did an outstanding job in getting the loan through and working with all involved. Thank you!

Loan Officer: Kevin Redmond

NMLS# 1721466

4.5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Heggarty

NMLS# 902811

4 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend

Loan Officer: Moya Brown

NMLS# 1493916

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Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.

Check My Eligibility →

5 out of 5 Stars
Would Recommend

I’d highly recommend Veterans United and David’s team.

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

Very easy process! I just provided the info they needed and they did all the heavy lifting.

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend

I highly recommend ur company to my friends and family. The best experience ever. Thank you so very much.

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend
Photo submission from Everet K.

Our VA mortgage we obtained through Veterans United was the most efficient and effective mortgage we’ve ever experienced in over 40 years of mortgaging homes both while in the military and since retiring. We attribute this extremely positive experience to the professional and technical expertise of Steve Kincheloe and his team of mortgage professionals. We would strongly recommend Veterans United and Steve Kincheloe anytime someone is purchasing a home or refinancing their current residence.

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

A great experience!

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Loan Officer: Logan Kadolph

NMLS# 1726575

3.5 out of 5 Stars
Would Recommend

Loan Officer: Ian Reed

NMLS# 1289062

5 out of 5 Stars
Would Recommend

Loan Officer: Nicole Viar

NMLS# 1190796

3.5 out of 5 Stars
Would Recommend

Loan Officer: Dylan Morgret

NMLS# 1493964

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