From start to finish my loan team was amazing! I am sitting in my home right now and this wouldn’t have happened as fast as it did without them. My finances were not in the best shape, but they worked really hard to make it happen. I will recommend them to anyone and everyone that mentions needing a home loan.
Great service and always prompt about answering questions
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
This is a top notch company. Entire process went smoother than expected and I am so happy and appreciative of all the people did for me.
Veterans United overall provides you the resources and direction for success in purchasing a home loan.
As a career Military Officer, I’ve made close to 20 moves into a property, and that many out as well. Several of those included real estate transactions. Working with Veterans United was the best of any prior home-buying experience. I would strongly recommend Veterans United to anyone.
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This was all new to me and you guys made it as easy as possible for me to follow the steps and stat informed, always willing to answer any questions.
I would absolutely without a doubt recommend Veterans United to anyone who asks. This was our third time buying through VU and it was seamless every time.
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
Jackie our realtor saved the day for us 🙌
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Amy and Cole were great! Very supportive, knowledgeable, and helped me throught he highs and lows of my first home buying experience.
Smooth as butter
Amazing and easy process. They do all of the work and you simply need to follow prompts and complete tasks as necessary. Great group to work with.
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
Wonderful job and great support from David and Matt. Thanks UV.
Negative Review of Veterans United Home Loans
Veterans United Home Loans is a well-known lender specializing in VA loans, but my experience with them was far from positive. From the outset, the process felt unnecessarily complicated and communication was inconsistent. The loan officers seemed overwhelmed and were slow to respond to my questions, often leaving me waiting days for simple updates or clarification.
One of the most frustrating aspects was the lack of transparency regarding fees and required documentation. I was repeatedly asked to provide the same documents, and each time, new requirements seemed to appear out of nowhere. This not only delayed the process but also made me feel like the company was disorganized and not respectful of my time.
Additionally, the promised closing timeline was not met. Despite assurances that everything was on track, my closing was delayed multiple times with little explanation. This caused a great deal of stress and forced me to make last-minute arrangements, costing me both time and money. It has been almost Two months since closing. I was told over a month ago that I was owed another $1,000. This mortgage company has had terrible customer service from the beginning. Many of the items that should have been coordinated with my loan broker should have been completed by them, but I never heard from them during the whole process. I had to call them, and then they were very vague and unhelpful. I think their people are working on too many projects. Do not expect customer service. Especially after closing, once they get their money, you will not hear from them, even though you have no idea if they followed through. One thing is for sure, they get paid.
Overall, I expected much more from a company that advertises itself as a leader in serving veterans. Based on my experience, I would not recommend Veterans United Home Loans to others seeking a smooth and professional home loan process. Especially if you are a disabled veteran and have a hard time doing what is necessary.
Matthew and Shannon went above and beyond to secure our loan!
