I couldn’t be more happy with my choice in veterans united. They were patient and more than helpful. EVEN ON THE WEEKEND when I would email them, I would get a response. Call, text, email they responded with what worked best for me when I needed it.
Everyone we worked with was very kind and professional. They took the time to help us and answered our questions thoroughly and quickly.
We were grateful for the Veterans United team and we're grateful to be part of the veteran homeowner community!
Good team effort and very responsive
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I totally appreciate the team effort that supported my process of home ownership
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
Website was easy to use
The communication throughout our mortgage process was consistently poor, and our Loan Officer did not stay on top of critical details. Several times, he simply “forgot” to tell us important information—such as needing an additional $3,400 in “rainy day” funds beyond closing costs.We also had repairs required by the lender outside of the appraisal, which he failed to disclose until the last minute. This caused our closing to be delayed by almost a week. We traveled 600 miles (one way) to complete the initial repairs, and despite asking multiple times for a full list of what was needed, we never received one. After my husband returned home, we were told—just two days before closing—that additional painting was required.It took four days just to get a clear answer about what was needed for the loan to be funded. During that time, I had already wired the closing costs and signed all the closing documents. I had asked directly for wire instructions days earlier, yet I received a text later acting as if we had never discussed it. When I reminded him that we had, he blamed memory issues on PTSD.The entire team seemed disorganized and rarely on the same page. The process ended up costing us far more money than it should have, and the communication was extremely frustrating. Our Loan Officer always had an excuse, and during only our second conversation, he became aggressive and noticeably unstable.This home was meant for my daughter, and the experience was far more stressful than it needed to be.If you want to have a video and our story for your Facebook marketing, I am happy to share our journey.
Response from Veterans United
Hey Aubrey,
Thank you for taking the time to share everything that happened. I’m really sorry to hear how confusing and stressful this process was for you and your family. You should have had clear information, consistent communication, and a full picture of what was needed long before closing, and it’s upsetting to hear how many details were missed or shared at the last minute. Having repairs added unexpectedly, traveling such a long distance, and still not getting direct answers would have been incredibly frustrating for anyone.
It’s especially concerning to hear how long it took to get clarity about what was required for your loan to move forward, and how you felt caught in the middle after already wiring funds and signing documents. The back-and-forth, the delays, and the feeling that you couldn’t rely on the information you were given made an already meaningful purchase much harder than it needed to be. When this home was meant for your daughter, I can only imagine how much more personal and challenging that stress felt.
I’d really like the chance for my advocate team to look deeper into what happened and understand the full situation from your perspective. If you’re open to talking, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com so we can go through your concerns together.
There are no words to describe Ross and his team’s exceptional service, and I mean exceptional. Easy from finish to end. They were so attentive, reliable, kind, and I will be referring Ross to my friends and family in their future home buying endeavors.
This was our second house we bought , I wanted to say that this time around was the best experience, wish our first experience with another Lender would have gone like this, this was truly an amazing experience , it went all so quick and everyone was so nice, helpful and friendly , I can not say enough good things about Veterans united
Corey Jackson went above and beyond with his always processional and courteous manner in dealing with my Veterans United Home Refinance Loan. Corey was able to obtain a lower interest rate and save me a lot of money. He made the entire process stress free and kept me well informed with all aspects of the loan process. Outstanding job Corey! It has truly been a pleasure working with you. Thank you so much! CM
Happy in Up North Michigan. Thank you, Veterans United!
Buying a home in this economy was a very daunting task, but our loan team was so supportive that they made us believe in the process and ourselves.
