We really appreciate the support from our team, especially Landon! He was there every time we called and was able to answer any question we had even if it was about another part of the process. We appreciate everyone who had a hand in making our home buying experience a great one!
Outstanding service
Dylan, Erin, and Chloe were outstanding through the whole process. Can’t thank you guys enough for all your help!!!
Everything went exceptionally smooth and they were very helpful!
Toby is the man. Always super responsive and works to get you the best possible experience. Highly recommend!
I had multiple issues with paperwork with Veterans United. It seemed every time new paperwork was issued, I would find errors in it. It makes it hard to trust your numbers when I’m the finding errors.I will say, however, that Toby was usually very responsive even after hours.
Response from Veterans United
Thank you for sharing this feedback, Chris. I can understand how having to repeatedly catch errors in your paperwork would make it difficult to feel confident in the numbers you were receiving. I’m sorry for the frustration and added stress that caused during your homebuying experience.
I’m glad to hear Toby was responsive and available when you needed him. At the same time, I’d appreciate the opportunity to learn more about the paperwork concerns you experienced. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I can't thank the great team that was assembled to help me with our new home.
Jason and the rest of the team did a great job keeping me informed and helped things move along quickly all while explaining everything very well! I would definitely recommend!
Brandi, Zach's assistant did a great job responding to my emails and keeping me informed through out the process of my loan.VU is the best VA lender in the system. Easy process and affordable fees.
Josh & Mirza were excellent in their responsiveness, customer service, and knowledge. It was a pleasant experience, mostly because I could easily get in contact with Josh during the entire process.
My team made it extremely easy for me.
Veterans United was excellent. We were taken care of from the moment we thought we wanted to move and buy a new house. They helped us understand how much was available for our new home. They helped with real estate agents, assisted with finding insurance, utilities, step by step "to do" lists, helped with everything. We never felt alone, they were only a call away. Our calls were always answered. Mason Fast was amazing through the entire experience. I definitely would encourage other veterans to take the leap into buying a home and allowing Veterans United to lead the way.
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Horace, Brent and Evan were fantastic to assist us in this process and made it extremely easy and we’re very open to our needs. I would recommend Veterans United every single time. I’ve already told numerous friends and fellow veterans about the services offered and how clear and simple the process is with these wonderful individuals who helped us get the home of our dreams. Thank you for everything your team of professionals and their unwavering commitment to helping our veterans. I can’t express how happy we are with the services.
Communication could be better.
Got all questions answer. Excellent guidance.
Great job too all, thank you
Everyone we had the pleasure to work with was knowledgeable, patient, and kind. Our home buying experience was made so easy and enjoyable. Rachel Bruce and everyone at VU made our journey so easy and enjoyable. As first-time homebuyers, we very nervous but it was such a breeze.
Everyone on the VU team did an outstanding job.
Vishal and Mason were great throughout the entire process. Buying a home for the first time is very stressful but Vishal and Mason made sure to answer every question I had and made the whole process so easy. I would recommend them to everyone I know!
I was retiring from the Air Force after 20 years and never purchased a home. I was hesitant to purchase a home because of all the stories I had heard from people serving. I was having a conversation with a fellow service member about how I was not looking forward to all the hassle of buying a home. He stated he went through Veterans United and they made it easy. Following his advice, I googled the number and had people help walk me through the entire process. Although there were hiccups none of them came from Veterans United. These obstacles were on the sellers side. Regardless, they made sure I stayed informed and helped me and my wife get our dream home. I would highly recommend them to anyone anxious about or just wanting to make buying a home easier.
