Jamie and Derick were really great to work with. They walked me through all of the steps along the way and were very supportive. I really liked the portal for the loan process. It made everything that I needed to take care of very clear and easy.
Jeff Gordon is great and very knowledgeable. Always the most helpful and works with a great team. I would highly recommend!
Totally Amazing from start to finish! From our family to yours, Thank you!
Amanda was phenomenal
My entire team was on top of everything, they explained the process and walked me through everything so there were no surprises. Seriously, will definitely recommend everyone I know to use Veterans United. Jackson W, Levi K, Nick O, you guys were the best team ever man seriously. 20/10 rating.
The team is professional and helpful. They always reach out to me whichever stage I am in the journey.
The guys that helped us were great and very knowledgeable!
Excellent service from Billy all throughout process.
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Outstanding personal service given to me all the way through.
Steve was awesome. Very communicative and personable. Made the experience great
Using the Veterans United app to view to-do lists, upload and sign documents, etc. has been a pleasure. The app makes it so easy to stay on track and see what needs to be completed throughout the homebuying process. Checking off our lists and getting things done helps us to know that we're doing our part when working with our lending team.
Very professional and the team is on top of everything! I asked if we could push up the closing and the team was able to push it up and entire week!
Between Brice, Mackenzie, Maria and Stephanie.
The team was amazing, attentive and always had my best interest first and foremost. The care that was given during this process was second to none. I would highly recommend to all my active duty friends.
Crystaline was very forthcoming, told me what I should expect and when, and always responded in a timely manner. She was hospitable, and addressed any concerns that arose. She paid attention to detail, and made me feel like a friend/family member.
It was a great experience and we would do it again in the future. Jodi and Neisha were very diligent in answering questions and completing the process.
The loan process was very confusing. What was the most frustrating part for me was your loan officer insisting that my debt be paid off through escrow. I wanted to pay it off immediately but not allowed. This cost me more than a month's interest charges on my substantial debt and then I find out that escrow doesn't payoff these debts electronically and uses paper checks! This adds at a minimum another week of interest charges! Escrow closed 5 days ago, and my debt still hasn't been paid. Also of consequence is the fact that my credit score will not be upgraded for another month! B>S>!
Response from Veterans United
Hi Albert,
I’m sorry the loan process left you feeling confused and frustrated. I can understand why being required to handle your debt payoff differently than you expected, and then waiting for those payments to be processed after closing, would be concerning. You deserved clear communication about the process, including what to expect with the timing of those payments.
I’d like the opportunity to review your experience more closely and better understand what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your concerns privately.
Sincerely,
Claire S., Client Relations Manager
Very responsive, good communication, Veteran advocate, great online system for document uploads and downloads.
As a military veteran, working with Veterans United Home Loans was the best choice I made.
We had a wonderful experience with Nick and his entire team. They were responsive, helpful, and answered all of our questions. They were very patient with us as this was our first homebuying experience and there was so much we didn't know.
