Seth and team made my first home purchase very smooth and i’m confident i will continue business with VU because of their hard work.
Totally Amazing from start to finish! From our family to yours, Thank you!
It Went very well
Everyone that I worked with on the team was great. They were able to push my loan through in only 12 days which was very impressive.
Super straight forward.
I was never told anything, never really spoken to outside of signing documents, the two loan guys, *not the concierge* never spoke to each other and often asked my realtor to relay a message to the other instead of them speaking to each other. Every piece of information I learned or found out was through my realtor or someone she worked with
Response from Veterans United
Hi Robert,
I really appreciate you taking the time to share this, and I’m so sorry that you felt out of the loop during such an important time. You shouldn’t have had to rely on your realtor to be the go-between for your loan team—especially not just to get basic updates or answers. That kind of disconnect creates confusion, frustration, and frankly, it’s not how we want any borrower to experience working with us.
You deserved clear, consistent communication directly from your loan team—not just when paperwork needed signing. It sounds like your realtor worked hard to fill in the gaps, but that responsibility shouldn’t have fallen on them.
I’d really like my advocates to learn more about what happened here so we can make sure your feedback leads to meaningful internal conversations. If you’re open to connecting, you can reach me at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, and we’ll make sure your voice is heard.
As a military veteran, working with Veterans United Home Loans was the best choice I made.
Very quick process they can answer every question I had and they made it super simple
Great job
My entire team made buying a home through Veterans United a great choice.
I have been hearing from most people that buying a house or getting a loan is hard. Fortunately, my husband and I got to work with Veterans United. They took great care of us and made sure we had a smooth process. I highly recommend Veterans United! Outstanding service and great team!
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Thank you so much TEAM for all your help in making our dream home happen!!! So thankful that we decided to seek assistance regarding our home loan with Veterans United and spoke with Ryan Clearwater, (so proud to say) our loan officer, who provided us all the information and assistance we needed; as well as with Laura Fry for continually updating us with the process of our home buying adventures and experiences. More power to you all and best wishes. Take care. ~ Romano and Cora ~
Vishal and his team were great!
There is nothing more stressfull than buying a house.Add to that , being in the process of getting your own home ready to sell.I can't say enough about how helpfull Veterans United was in getting me thru this. Being 74 years old, and not that savy with computers,their loan team walked me thru every transaction.With their help,I was able to complete my tasks on line as they were presented.I had complete faith from the start that my transaction would be sucessfull.I would like to thank Veterans United and my loan team for their help and guidance during my home purchase.
