Great team to work with. Very friendly and caring to meet my loan requirements.
Eric Hermann and Jessica Pratt make a great team! They were very responsive, and they made the whole process so easy! I would absolutely use them again.
Overall good experience. Some of the process was slow and duplicated but I was happy with the end product.
This process was very straight forward thanks to the help of my loan officer Alice and the simplicity of the Veterans United website. Everything was laid out well and the things I didn’t understand were explained to me. I’m very pleased with the service I received.
Very smooth and easy process!
Veterans United is an excellent organization for veterans to use in obtaining a home loan. My experience, I believe ,was not a normal one due to the sub par and unduly lengthy job performance of an independent appraiser contracted by the VA. His displayed lack of a "sense of urgency" and the need to correct his appraisal caused an unnecessary delay in final underwriters approval. Such sub par performance should have consequences but probably will not.
Before Alice, our representative was Ty Reece. Ty was amazing to say the lease. He was so helpful and always called to check in. We were sad when we found out the company we bought from said we would have to use their veterans United rep. I hope whoever this feedback goes to gives Ty the well deserved recognition for his outstanding job.
Response from Veterans United
Hello Alec, thank you for taking the time to share your feedback. We are glad that things worked so smoothly with Ty and realize there may have been some other aspects that impacted your overall experience. One of our Client Advocate team members would be interested in learning more from you, so feel free to reach out to us to discuss further.
My family and I would not have the beautiful home we have now without VU and Winsor Cooper’s team! We are so grateful for how diligently they worked to get us to where we needed to be. They care about veteran families and will work for you until the very last moment before you step into your new home.
Whole team is great!
Highly recommend their services! Buying a home can be stressful but veteran United home loans does a great job from cradle to grave of lender to agent to their online portal for uploading documents. User friendly website and outstanding customer service.