Everyone involved were Fantastic! Buying a home is TOTALLY stressful!! All the folks were knowledgeable and very helpful!! And I appreciate everyone’s involvement and help! Thanks to all!
Jon and the rest of the team are wonderful to work with. I really appreciate everyone of them. Thank you for your help throughout the whole process.
Overall it was a great experience. I would recommend Veterans United to a friend that meets the requirements.
All agents were very helpful and proactive. They made it as easy as possible to purchase our home.
This was our second time working with VU, and you were great once again. Can’t say enough about how great Hanna and her team were throughout the entire process
Everyone was so helpful - quick to explain when I had questions, the timeliness of replies was very impressive, and the review of all the documents was extremely quick!
Veterans United made the home buying process for us first time home buyers very easy! They helped us with everything along the way, including setting us up with a realtor in the area we were looking in! They stayed on top of everything and made sure that we were prepared for everything along the way! I love how everything can be done online, the to-do list made things so much easier for me, being able to see what still needs to be done and what has been completed in such a user-friendly fashion. I don’t have any other company to compare them to, but we had such a great experience that I’m sure if we ever buy another home, Veteran’s United will have our business again!
Hanna was marvelous . Amanda was great . Chris was also great . Love my experience with team
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Thanks to Veterans United Paul now has a safe and secure home.
Excellent service from Jon all around. I did have some communication issues between my agent, Kyle, and myself. Overall still a good experience my second time around.
On original contact, I was promised no origination fee and no points with a better mortgage rate than competitors. Neither of those promises were kept. We continued with VU only because we didn't have the energy to go through the process again and we were under time constraints.
Response from Veterans United
Hey Larry,
I’m really sorry to hear about the experience you had with us. It sounds like there was a big disconnect between what you were initially promised and what ended up happening, and I can completely understand how disappointing and stressful that would be, especially with time constraints pressing on you.
We strive to be transparent throughout the loan process, and it’s clear we didn’t meet that standard here. My team would love the opportunity to dig into what happened and make sure your concerns are addressed. If you're willing, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d be more than happy to talk through this in more detail.
