The ENTIRE team was on top of their game. Everyone who I came in contact with was 100 percent professional and dedicated to getting our loan processed. Superb Job!
Landon, Drew, and Delaney were great to work with from start to finish.They were always quick to respond, kept me updated, and took the time to answer every question I had along the way. I never felt like I was being rushed or left wondering what was going on, which made a huge difference during a process that can be pretty stressful.They were also just genuinely easy to work with. Everyone was friendly, helpful, and clearly cared about making sure everything went smoothly. The gift they sent us near the end was a really nice personal touch and something my family appreciated a lot.I’m very thankful for everything they did to help us get to closing. I’d absolutely give them a 10/10, and I would have no hesitation recommending Veterans United to friends or family.
From start to finish VU did a great job. Very easy to work with. Willing to answer questions. Competitive rates and if you do find a lower rate in the process , let them know!
We actually used Veterans United from Germany relocating back to United States, and it was given the time difference, it was a little tricky, but they made it pretty painless. And we were able to close on time. They answered our very fast.
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
We had some hiccups but they were settled after work on both sides!
My team was extremely helpful and made the entire process extremely smooth. Thank you all!
I’ve purchased 6 homes in my life before this one, so I also sold those 6 homes. I honestly have to say, this one was more difficult than all 6 purchases and sales combined. I don’t know if it’s a Florida thing, a country thing or a VA loan thing or a combination of all of that. But if was a never ending struggle. I’m happy I’m here, thank you for that.
Response from Veterans United
Hi John,
I'm glad you made it to your new home, but I'm sorry the journey to get there was such a struggle. Given how many home purchases and sales you've been through, it says a lot that this experience stood out as particularly difficult.
I appreciate you sharing this feedback, and I'd welcome the opportunity to learn more about what made the process so challenging for you. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Stephanie and Madison made the process as easy as possible and always communicated with answers in a timely manner. Great job team!
Trey has been amazing, extremely helpful in walking me through everything, give this man a raise
Veterans United made the first time buyer home process a breeze! My questions I had were answered fully!
Michael and Emma helped to speed up the process and get us into our home and we are were struggling, and they made sure that we were taken care of. I cannot say enough kind things about the both of them.
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Me being a first time home buyer, he made the process easy.
I am a veteran who was closing on 2 parcels which is allowed by the VA. Rocket Mortgage said they could do it and after wasting thousands of dollars they backed out. Veterans United stayed with me through thick and thin with the VA. It took 5 months but they refused to quit on me. Best company for veterans. They really do care and don’t treat every loan like a cookie cutter.
I just want to take a minute to thank Eric Harmon for everything he did for us to make the loan even possible. His professionalism was absolutely remarkable. He guided us through every step of the way and ensured us that everything was going to be fine. ( Dennis the worry wart). He did everything he said he would do and plus some.Kudos to Eric we need more people like him in customer service. 15 stars !!!!!Sincerely
Patricia Menezes
This team reminded me that as a veteran I had some special benefits and they helped me to maximize my buying power with comfort and ease. This was a big decision for me, and I can not say enough times how much their confidence helped me out!!
This is our second home purchase with Veteran's United. Like the first, the second went extremely smoothly! Tim and Brandon are extremely knowledgeable and professional. Love this team!
This is the second time I have used Veterans United to purchase a home and the process just got better since 2014.
We got a new home and a new Veterans united family! Initially my wife and I were nervous being that this was a first for us but those worries were quickly put to rest. Daren and the entire Veterans United team not only walked us through every step but treated us like family throughout the process. I would HIGHLY recommend Daren and the entire V.U team.
