My loan officer Bill did an incredible job getting me funded in a very short time frame. He had quick and creative thinking which worked out perfectly to get me a home. Without Bill working my loan I’m confident I wouldn’t have been able to house a house close to the quality or close to the time frame that our deal went through.
Outstanding service from the entire team.
I can assure you that my decision to go with Veterans United was one of the best I have ever made. It was an unimaginably smooth, pain-free process. I wouldn’t hesitate to use them again.
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
Justin did a great job for us. When we had a few problems he helped us get through it. A great job. Thank you Justin
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My loan team consisting of Jeff, Selina, and Jesse are fantastic. They were with me the whole process and answered all my questions. They made this first time home buyer at ease. They also sent me the most thoughtful gift for now being a part of the Veterans United family.
Exceptional service from the entire team!
Very easy to deal with, professional group who kept us on track for a successful closing
No personal touch.The communication got better in the end
Response from Veterans United
Hi Keith,
I appreciate you sharing this. I’m sorry the experience felt impersonal at first, that’s not the level of care we aim to provide. I’m glad communication improved along the way, but I understand how important it is to feel supported from the very beginning. Your feedback helps us do better.
If you’re open to it, I’d like to learn more about your experience. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Michael and Emma helped to speed up the process and get us into our home and we are were struggling, and they made sure that we were taken care of. I cannot say enough kind things about the both of them.
I started my journey with Veterans United Home Loans 8 months ago. I threw them curveballs all along the way . They always stepped up to the plate with 110% effort and knocked it out of the park.
I started out with Victoria McGhee in early Aug 2025 inquiring about a home loan to have a house built. She sent me all the info I needed and followed up on the progress of the home.
Victoria Elliot worked my loan preapproval and kept me informed of required items to keep the process going.
Lisa Williams took care of all the necessary steps to send my loan to the underwriters. Also keeping me informed on the steps required to make it through the process.In Feb 2026 I threw another curve ball at the VU team due to the deal with my building contractor fell through and I was changing course to buy a new home just being completed by a different builder.
Victoria Elliot kept me up to date with check ins very regularly. She went out on maternity leave in Feb and handed me over to Tommy Heller.
Tommy aggressively worked on my loan to save me money on my final closing costs. What other Home Loan company does that?! He was always there when ever I called with questions and kept me on track. .
The whole VU Team was awesome in every aspect of what they do but I will have to put Tommy in as my MVP.
Victoria Bell was my concierge and gave me all the behind-the-scenes info you don’t think about, but is very important to getting in to your new home.With the awesome team at Veterans United Home Loans, I was able to make my home purchase possible and closed at the end of Mar 2026..
I have purchased five other homes in the past, so I do have experiences to compare the VU team against.
No other mortgage company I have dealt with in the past even comes close to the quality of services provided to me from my team at Veterans United.
From the very start, Ben and Blair made us feel like we were their only customers. Any issue that came up was quickly and expertly dealt with.Being self-employed can always make loan processing harder, but VU made it relatively simple.We would 100% recommend Veterans United, and will be using them again.
We have used Veterans United several times since 2019 to purchase/refinance our last 2 homes. We have been very fortunate to work with Rob and Kristy every time and they are always the first ones we think of when recommending to a friend or family!!
From day one I have had every question answered. I have never been pushed or up sold anything. If I had a question an email was always followed up with a phone call. Andrew Zynda and Rachel Lenz were always quick to respond and always let me know what was happening every step of the way.
This team reminded me that as a veteran I had some special benefits and they helped me to maximize my buying power with comfort and ease. This was a big decision for me, and I can not say enough times how much their confidence helped me out!!
Top of the line service from a mortgage institute. I was treated exceptionally well as a disabled Veteran. Very high recommendations to VU's .realtor referral department.
In retrospect my team consisting of Max Carratura, Amy H. Markita R , Madeline S. And the whole insurance team as well.
Best company I’ve worked with thus far ! Ryan Chinnis is awesome and supported us along the way the whole time throughout our home buying process whether it was estimates or running numbers. He was and is a huge asset
Everybody on this team was amazing. I was by my first house. I would call after I got off work would be cooking dinner and speaking to the team while asking dumb questions. Veterans United has been a delightful team. Thank you all for all you do.
