Initially, I had a rough experience with the person who pre-qualified me but the loan team more than made up for that. I'd say the only advice I'd give for that person is to take the time to listen to the needs of the Veteran, and cater to his or her lack of experience in home buying. I know in my industry, I have to listen to my customers and understand where they're getting their basic knowledge from, then gently guide them to the right answers. That's allowed me to improve customer experience and satisfaction in every business I've managed.As far as the loan team goes, don't change anything! It works, it's not broken so don't fix it. Good luck to you and all the best,Respectfully,Don Novak
Without a company like Veterans United lots of Veterans would have a hard time purchasing a home, especially those that live in areas like South Florida. There are many Veterans that had to move out of their hometown because they could not afford the high house prices in the area they grew up in and after returning back to their hometown several years later they find themselves priced out of the housing market. Without knowing about Veterans United most of them ended up moving to another location. I referred Veterans United to one of my work colleague that was born and raised in Miami that was about to leave to another state until I told her to give Veterans United a try. Again many thanks for the service you provide for my fellow Veterans.
I would not recommend Audrey Dixon.
Mike and his team were excellent at keeping us informed and on time with all the neccessary steps of the loan.
I found the entire team to be extremely helpful during the entire process. The only thing I was not told about was the points for the rate I got. Other than that it was a great experiance.
We decided to switch to Veterans United halfway through our buying process as our previous lender did not offer the best rate. We spoke with Mike Stalling concerning our tight timeline to closing (less than 30 days). Mike told us if we provided documents when requested, Veterans United would get us to closing on time. We did our part and Veterans United got us to closing 2 weeks early....that's right, they got us to closing in 12 days. They work miracles and make the process painless. Thank you to Veterans United, Mike Stalling, and Jaclyn Dwyer!
Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.
There’s nothing like being treated as the most important customer when buying a home. The honor and respect we learned while serving our Country is shown by each and every person I had the pleasure of dealing with from day one to closing. I’m proud to have used this company for my VA Loan. And proud To have gotten to know this team!
For someone with a high 700 sometimes low 800 credit score the underwriting process took ridiculously too long and there was not enough feedback about process while it was unfolding.
Response from Veterans United
Randolph, thank you for taking the time to share your voice with us. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into financial hardship. Thank you for giving us the opportunity to serve you.
Prompt and professional service from application through closing.
Fast processing and great communication.
Always available with expert advice.
Derek Russel was very instrumental at guiding me throughout the entire VA loan process. He immediate requested my VA Certificate of Eligibility (EOC). After completing my loan application, Derek immediately released my pre-approval letter so I can provide it to my realtor and start my home search. Derek locked me in with a very low interest rate. His expertise and professionalism allowed me to close on the home of my choice in a very timely manner. Thank you Derek!
Kyle and his team were extremely knowledgeable and professional. They made sure to keep me in the loop at every step in the process. They also took the time to answer any questions and concerns I may have had in a prompt manner. I can honestly say they made this stressful process fairly easy and much less stressful than I thought it would be. I’d definitely use and RECOMMEND them to any other Veterans looking to purchase. I’m super excited with my new home!
Tim needs to be recognized for his outstanding performance.