Awesome team to have been assigned to my wife and I!
Working with Veterans United as a whole was a great experience. The entire process was seamless and their app and website are extremely user friendly and help with the process of moving through the loan process.
My Veteran's United team made this process easy and stress-free. They provided information and support and answered every question that I had. They were simply amazing!
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
Mike Peters and Tim were fantastic. Responded to all my questions and had excellent follow-up response time.
Once again Felecia, Jennifer, and her team were phenomenal! This was my second VA loan with Veterans United (VU) and they were able to secure a good rate. They were attentive, timely and processed my application quickly. The ease of signing documents through the app was very helpful and allowed me to connect and respond from anywhere. I appreciated the reminders and concierge support to ensure I didn’t miss important timelines. They were thorough and explained anything I was confused about in great detail. The level of customer service from all of the departments I connected with was excellent. I would recommend anyone to work with VU or just give them a call to hear what they offer when considering buying a home…you’ll be SOLD!!
Overall the team was great. My only complaint is a lack of clear communication from Paige. Specifically, what are the buyers responsibilities, what the buyers agent is responsible to submit, and her apparent inability to read an email chain for items that were already submitted or information that was already provided. When I say it's cash held in reserve, I mean it's cash held in reserve and not assets being sold. When the pest inspection and invoice gets submitted, perhaps track that info. To be hones, practicing good closed loop communication would have solved virtually all the problems I had with her. Don't send emails in the blind and just assume...there's a lot of money and effort riding on that email so a follow up text or quick call when you don't hear back isn't a big ask.Unrelated to Paige specifically, but 24 hours is the bare minimum of time to make a large wire transfer. I was able to get that in with about an hour to spare because well, I have a job that doesn't let me sit on hold for an hour to make that happen and frankly, that's taking away from time my clients are paying for. That's not ok. 72 hours is probably more reasonable.
My entire loan team has been nothing short of phenomenal. Process was easy on that end.
Living abroad for 31 years and new to Augusta, Jennifer Stewart and Dana walked me through the home buying process on a personal level. It was like they already knew me and did everything in their power to explain everything to me, answer all my questions, and put my worries at ease.I will never forget the professionalism, kindness, and expertise they showed me each and every time we interacted. They are truly an asset to Veterans United.M. Jay Jackson
My whole home buying experience was fantastic!! The whole team was patient, thorough, quick, and supportive. I couldn’t have asked for a better team!
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
Excellent service from everyone on the entire team. They kept us inform all through the process, and suggested things along the way we did not think of. We closed when we needed to! I would totally recommend VU and especially this team!! Thanks for making this an easy loan process.
I was helped along my entire home buying journey without problem. The team made it feel so smooth and they were there to answer any and all questions I had even if they felt like silly ones. The whole process through the MyVU portal was pretty easy and straightforward with the ToDo’s list which I loved! I would definitely recommend Matt, Kelsey, and Missy.
From the min we started with veteran united it was flawless and everyone remain communicative walking us through everything step by step. On days I felt stress it’s like they knew, I received weekly and daily updates from Michael! It was the same with Derek prior to the hand off. The portal was so easy to access and get everything done with checklist. Our realtor Tommie that was recommended to us was amazing. He took us to see so many homes and stayed within our requirements for wants and needs. I have already recommended veteran united to three other soilders I work with.
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We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
We can’t say enough wonderful things about our experience with the Veterans United team! As first-time home buyers, we were naturally overwhelmed by the process, but their team made everything feel smooth and manageable from start to finish. They were incredibly responsive, informative, and genuinely engaged every step of the way. A special shout out to Patrick and Kurt—your support, patience, and guidance made all the difference. Thank you for helping us find and secure our new home with confidence and peace of mind!
My team worked with me each step of the way. I was always reassured and supported throughout the process. Everyone made sure that my questions reached the correct team members. Every detail of the loan was explained thoroughly and honestly.
Dylan, Shelby, and Ashley were my team. And I couldn’t have had a better one. They were awesome from the word go! They really made the process easy. Great job!
Zach and everyone on the team were phenomenal!!! From the very start they never took “it can’t be done” as an option. I had three different lenders say I couldn’t qualify for a VA loan because I was retired. Zach knew the regulations and the approval was basically overnight. Thank you for making my finance and I’d dream a reality and also, the gift that was sent to us was awesome!!! Truly top notch!!!
