This was my third time using VU for my home loan. They are awesome. Their app makes the whole process easy. You simply check the app for any, "To Do" items, take care of those items and the next thing you know, you get the, "Clear to close." Hoarce Johnson and Evan Heath did an outstanding job getting my loan approved. They both stayed in touch, ensuring all my questions or concerns were addressed on a timely manner. I would highly recommend (and have recommended) VU to anyone I know who is looking to buy a house.
This organization far excceded my expectations in customer service. They always had answers to my questions and was willing to help me get what i wanted and needed.
I would like to thank the entire team for fabulous home buying experience.Leroy Copeland
This is the second time working with Fahad and his team and just as before they were absolutely the best! They make everything stress free and easy! Would totally recommend 💯%
Na
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
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Absolutely amazing team. From the very beginning all the way to the end everyone was extremely nice and helpful. If I ever had a question, they responded very quickly and were always there to help. The team made this process a lot less stressful for me and navigating all the underwriting tasks was easy and user friendly. Thanks to the team and I’m glad to still be working with y’all in the future!
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
Matt, Kelsey, and their team are the best! They are so attentive and very resourceful. I’ve loved working with them.
Veterans United was great! This was my second home purchase through Veterans United. Hanna Mohesky was my loan officer, and she was outstanding. She was patient with me and all of my questions. She kept me updated through out the whole process. I would highly recommend Veterans United.
Veterans United has always been the go to company for me over three moves. The team is always professional, helpful, and quick to provide information during the home buying process.
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We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
I would respond immediately to there request and have to wait 3 or 4 days for a response from them ornate to call and ask what was going on. Made me really want to give up
Response from Veterans United
Hi Carletta,
I’m really sorry for the delay in communication. Having to wait days for a response after replying quickly on your end is frustrating.
You should feel supported throughout the process, and I’m sorry we fell short here. I’d like to look into this further if you’re open to it.
You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
An amazingly easy process, and both Brad and Jack were a pleasure to work with. I am very happy with the knowledge and professional support of my loan team — I couldn't be happier.
