The company don't communicate very well with the buyer
Response from Veterans United
Hey Robin,
I’m sorry to hear communication didn’t meet your expectations. You should always feel informed and supported through your loan process, and I regret that wasn’t the case here. I’d like my team to learn more about your experience—please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday, 9 a.m. to 5 p.m. CST.
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
First time buyer. Hand was held throughout the entire process and not once did they let go. Made buying a breeze and will definitely be purchasing with Veterans United again in the future.
They handled the process very well, answering any questions I had.
Everyone at veterans united was helpful. Especially Timothy spears
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
Amy was great, walked me thru the entire process, and continuously kept me updated
great job by Amber Brown and her team.
smooth sailing thru the entire process
The online process went ok for the most part. App was troublesome at times due to operating system updates. Navigating of it was fine and intuitive however direct feedback from inputs would have been appreciated. Clarification of items requested was the most challenging due to terminology and expected responses.
Only other concern was lateness of requests within the process.
Working with Denise and her team was a game-changer. From the pre-approval to the closing, they were proactive, communicative, and super organized. I always knew what to expect and felt supported at every step. They explained complex terms in plain language, moved fast to clear conditions, and the closing happened on schedule. I’m so pleased with the service that I’ve already told family and friends that this is the team to work with for a smooth, stress-free home-buying experience.
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The entire process was executed with remarkable ease and efficiency.
We can genuinely express our satisfaction with Veterans United; the entire experience has been not only pleasant but also remarkably seamless. From the very beginning, we had the privilege of working with Maureen McDermott, who truly stands out with her exceptional knowledge, warmth, and responsiveness. No matter the question, she was always quick to provide us with clear and thoughtful answers.Maureen’s collaborative partnership with Gabe was equally impressive. Their synergy is evident, as Gabe steps in to support whenever Maureen is out of the office, ensuring that we always felt attended to and cared for.As first-time homebuyers interested in understanding the VA loan process, we approached Veterans United seeking guidance. Right from our initial interactions, we felt a strong connection with Maureen, which reassured us during what could be a daunting journey. To our surprise, we found ourselves on the path to purchasing our first home in just two months—all while anticipating the arrival of our baby. It was an unexpected but exhilarating experience that we will cherish forever.
We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
This whole experience went better than I could have hoped, thanks to the whole group.
VU was incredibly helpful! They called me to get me connected with a loan team immediately after I requested a quote online and even got me in touch with a realtor.
