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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

121,823

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
104,690
4
13,520
3
2,015
2
909
1
689

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Showing all 121 Air Force service member reviews from Iowa

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4 out of 5 Stars
Would Recommend

When I got to my new job, other new hires obtaining a VA loan with other banks were able to close solely on proof of employment. They didn't have to wait 2 weeks to close for a paystub. It made it extremely expensive to pay for 2 weeks of housing. I personally wouldn't recommend Veterans United for new hire employees.

Loan Officer: Brenda Mertz

NMLS# 1654336

5 out of 5 Stars
Would Recommend

Loan Officer: Angie Sanders

NMLS# 796987

1 out of 5 Stars

My loan almost did not close on the date I had set for 3 months. Communication back and fourth was terrible. Extra paperwork was needed the day before closing that could have been gathered and turned in weeks prior. Paperwork was submitted and not received for days in my folder until I finally got ahold of someone to let them know.

Response from Veterans United

Thank you for this feedback. We understand that purchasing a home can be a stressful time and a lack of communication does not help. A member of our Client Advocate team has left you a voicemail and email if you would like to provide further details on your experience. While we cannot change your experience we want to ensure other Veterans do not have the same experience.

4.5 out of 5 Stars
Would Recommend

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
Would Recommend

Loan Officer: Angie Sanders

NMLS# 796987

5 out of 5 Stars
Would Recommend

Easiest process ever. Incredibly helpful

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Everything went extremely smooth and was handled exceptionally well

Production Manager: Michael Anderson

NMLS# 399792

4.5 out of 5 Stars
Would Recommend
Photo submission from Ashton N.

Loan Officer: Mary Jacobi

NMLS# 840760

5 out of 5 Stars
Would Recommend

Loan Officer: Brenda Mertz

NMLS# 1654336

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Stoll

NMLS# 1657172

4 out of 5 Stars
Would Recommend

Loan Officer: Bruce Chubick

NMLS# 9774

5 out of 5 Stars
Would Recommend

Nick Schuster is an amazing agent! Class all the way!

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

I really enjoyed my talks with Reed. He was very professional and treated me like a person and not just dollar signs. I would recommend him to anyone and everyone who is looking for a good person to help them get a house.. My only regret is I couldn't meet him in person.

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Moe

NMLS# 34810

5 out of 5 Stars
Would Recommend

So very helpful and informative every step of the process and more!

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
Would Recommend

Very courteous and prompt at returning phone calls. Brian was fantastic and very knowledgeable

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend

Loan Officer: Brenda Mertz

NMLS# 1654336

5 out of 5 Stars
Would Recommend

Loan Officer: Tony Boussad

NMLS# 928919

4.5 out of 5 Stars
Would Recommend

Loan Officer: Dustin Fritz

NMLS# 744901

5 out of 5 Stars
Would Recommend

Veterans United is by far the best company to go through the home loan process with. Their professional staff answers questions promptly and puts the customer back in customer service. I have purchased four homes through traditional brick and mortar lending companies and I was a little nervous going through the process over the phone and via Email, But, the experience with the team at Veterans United left all those other lending companies far behind. I am glad that I made the decision to go with Veterans United Home Loans.

Loan Officer: Sydney McFall

NMLS# 1113548

4 out of 5 Stars
Would Recommend

Loan Officer: Tom Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Nick Schuster and his staff were all wonderful! Nice to talk to. Never seemed annoyed. Easy to contact, professional, and understanding!

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Everything was well explained and the transaction went smoothly

Loan Officer: Matt Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Went above and beyond

Branch Manager: Nick Schuster

NMLS# 9616

4 out of 5 Stars
Would Recommend

Loan Officer: Kiara Hughes

NMLS# 1585661

5 out of 5 Stars
Would Recommend

Received outstanding customer service! Website was simple to upload documents for loan process.

Branch Manager: Nick Schuster

NMLS# 9616

4.5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Worthington

NMLS# 1563972

4.5 out of 5 Stars
Would Recommend

Loan Officer: Steve Hopper

NMLS# 1493953

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See all 121,823 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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