When I got to my new job, other new hires obtaining a VA loan with other banks were able to close solely on proof of employment. They didn't have to wait 2 weeks to close for a paystub. It made it extremely expensive to pay for 2 weeks of housing. I personally wouldn't recommend Veterans United for new hire employees.
My loan almost did not close on the date I had set for 3 months. Communication back and fourth was terrible. Extra paperwork was needed the day before closing that could have been gathered and turned in weeks prior. Paperwork was submitted and not received for days in my folder until I finally got ahold of someone to let them know.
Response from Veterans United
Thank you for this feedback. We understand that purchasing a home can be a stressful time and a lack of communication does not help. A member of our Client Advocate team has left you a voicemail and email if you would like to provide further details on your experience. While we cannot change your experience we want to ensure other Veterans do not have the same experience.
Easiest process ever. Incredibly helpful
Everything went extremely smooth and was handled exceptionally well
Nick Schuster is an amazing agent! Class all the way!
I really enjoyed my talks with Reed. He was very professional and treated me like a person and not just dollar signs. I would recommend him to anyone and everyone who is looking for a good person to help them get a house.. My only regret is I couldn't meet him in person.
So very helpful and informative every step of the process and more!
Very courteous and prompt at returning phone calls. Brian was fantastic and very knowledgeable
Veterans United is by far the best company to go through the home loan process with. Their professional staff answers questions promptly and puts the customer back in customer service. I have purchased four homes through traditional brick and mortar lending companies and I was a little nervous going through the process over the phone and via Email, But, the experience with the team at Veterans United left all those other lending companies far behind. I am glad that I made the decision to go with Veterans United Home Loans.
Nick Schuster and his staff were all wonderful! Nice to talk to. Never seemed annoyed. Easy to contact, professional, and understanding!
Everything was well explained and the transaction went smoothly
Went above and beyond
Received outstanding customer service! Website was simple to upload documents for loan process.