The service was outstanding and we will definitely be using Veterans United for any future home purchases!!
Poorly educated us about the process. Went through 3 officers from the time I called to closing. Loaded and signed multiple duplicate documents because of this I’m sure. The realtor couldn’t believe how unorganized this closing was. The remote notary couldn’t believe how poorly the documents were sent with no direction what so ever. Missed the closing date twice and still don’t have all the documents signed. Missing the spouse affidavit still. Several frantic emails or calls to me trying to get me to sign documents that were just uploaded minutes before. I buy and sell real estate for a living and is the 2nd VA loan I have done. This was by far the worst experience and will not recommend or be using VU again. If anyone reads this from customer service, look at the times/dates on the documents uploaded to the portal to confirm everything i have stated here.
Response from Veterans United
Hello Rebecca,
Reading your review was tough, and I’m truly sorry for the experience you had. It’s clear this process caused more frustration than support, and that’s the exact opposite of what we aim for—especially for someone who knows the ins and outs of real estate like you do.
Going through multiple loan officers, getting duplicate documents, missing closing dates, and still not having everything completed… that’s unacceptable. I can only imagine how chaotic and disorganized that felt from your end, especially when you're used to a smoother process. And the feedback from your realtor and the notary just underscores how off track we got here.
What really stands out is that you took the time to share this with us, even after all the back and forth—and I want you to know it doesn’t go unnoticed. I’d like to look into this more deeply, including the timestamps and document uploads you mentioned. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Thank you for the feedback—and for sticking with the process even when we made it harder than it needed to be.
Chris and his team were amazing! They made every effort to work with get us into the house we wanted! We couldn’t be happier! Also, Will our realtor was beyond amazing. He went to every house and took a video for a walk through on each one we were interested in. I can’t thank him enough and everyone else involved with this whole experience! We will certainly be coming back!
Veteran's United provided outstanding service. We closed in amazing time and everything went smoothly@
Use this company. Second home I purchase with Veterans United, and the results were the same. All of the help I needed and a speedy process. I love these people. We are a newly wed couple, and are also expecting a child. Thank you VU Team for helping us get our family home!
The whole team was EXCELLENT!!! Kind, professional, and made me seem important!!
Veterans United has done a wonderful job at getting our forever/ retirement home.
Overall, we had a fantastic experience with Veteran's United. The entire team was extremely knowledgeable and made our home purchasing journey a smooth one.
Could not ask for better support any time of day! Holly is the best!
There no better company for a veteran to experience their home buying journey with. Veterans United takes the Veteran through the home buying journey with ease and support that can not be compared in quality to any other mortgage lender. They are reliable in every aspect of the word. They make it so easy to get your home without any stress or hassle. They also make sure you get the best care from the beginning all the way to getting your keys in your hand.
Good experience
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I had no surprises during the process. The team I worked with explained the process and timeline clearly and kept me informed. I have am very happy with the team that I worked with.
5 Stars ReviewMichelle and her team at the Scott AFB office were amazing.From the moment I we started the loan process I was blown away by the professionalism, friendliness, and attention to detail shown by the entire team. Every aspect of the service exceeded my expectations—prompt responses, clear communication, and a genuine willingness to go above and beyond.
This is my second time using Veterans United and I will definitely use them again when I’m ready to buy my retirement home.
When I first reached out and found everything was going to be over the computer I was a little nervous. But the app and the staff was so easy to work with. I am extremely happy with the team that I was given. From start to finishing they were amazing, and honestly that word doesn't even come close to how I feel about those folks. A big tha k you to veterans united and my team. Thank you so much.
Overall, the entire team scored an "A". There were some financial hiccups at the end, but as I expected, they were handled and dealt with like a pro. Nothing in business always goes without flaws. I could always count on this team to always do the right thing and all the time! Thanks Aaron and Matt for all your expertise and hard work you put in to make my home buying experience fun and memorable.
The whole veterans united team made the home buying process smooth and stress-free. I would absolutely recommend veterans united to anyone interested in purchasing a home!
Veterans United made buying a home simple and relatively streamlined. Their website was the best, and I could see everything about my home buying experience. I felt really respected and in the loop. I'd recommend them to anyone!
