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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

168,464

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
124,527
4
34,870
3
5,784
2
1,782
1
1,501

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Showing all 762 Air Force service member home purchase loan reviews from Illinois

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5 out of 5 Stars
Would Recommend

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Grefrath

NMLS# 1698464

3.5 out of 5 Stars

Reasons I would not recommend:
-free float down was pitched as a sales point. Then told by another team member was not available. So I had didn’t answers the same day from two different VU on our loan team. This was a week after we decided to go with VU.
-Generally organization, what is the end state of the item you need so we don’t have to go back and forth. We can get you what you need in one shot.
-Errors on final statements. A VA loan expert should know that va loans don’t pay pest control fee.
Some positives: Eric was a joy to deal with. If his tact and knowledge were universal this would be a different review.
-the website was a great add. The team was helpful as we had to email everything. Jessica upload our docs as we only had mobile phones.
-VU was able to accommodate a 30 day closing. That was nice.

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Loan Officer: Jess Vomund

NMLS# 979223

2 out of 5 Stars

I would not recommend this company to my family, friends, or coworkers. My experience was not a pleasant one and I would utilize a different lender.

Response from Veterans United

Joseph, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has begun researching your comments, and we will be contacting you soon for more information. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.

5 out of 5 Stars
Would Recommend

I love Veterans United and trust them for all future home purchases! I highly recommend the team!!!

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Bobby and Veterans United made the process of buying our home an easy, comfortable and no headache experience. Purchasing this home was easier than purchasing our new vehicle 5 months ago. We had no questions to ask because their process made sure we are in the loop at every step and every step was explained. Bobby explained time lines, what to expect and when to expect everything in the process.
Our expectations went not only met but by far exceeded.
Thank again,
Mike and Tonya

Loan Officer: Bobby Moss

NMLS# 1125754

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jeffrey Ferguson

NMLS# 201868

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

Painless process! Very knowledgeable! Very friendly and easy to contact!

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

Very smooth process - easiest loan process in three homes bought.

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

Loan Officer: Caleb Batson

NMLS# 1435015

5 out of 5 Stars
Would Recommend

Leah was the absolute best Loan Specialist!

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Loan Officer: Shannon Wills

NMLS# 400691

5 out of 5 Stars
Would Recommend

Very available and gave updates

Loan Officer: Michael Ward

NMLS# 1698429

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Easiest home purchase we have ever made. The experience was personal and timely!

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

They go to work for their clients and make you feel like theyre at bat for your interests.

Loan Officer: Joel Deiber

NMLS# 1698013

4.5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Loan Officer: Thomas Welek

NMLS# 1277019

5 out of 5 Stars
Would Recommend

Be sure to ask all the questions as well as doing your homework about the whole process. Your loan team and real estate broker are always here to help you.

Loan Officer: Kelly Herigon

NMLS# 1812815

4.5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

4.5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

4 out of 5 Stars
Would Recommend

Underwriting was a headache due documents were provided, like orders, that were cleared good to go but then the lender kicked back because it wasn't acceptable. Would recommend a better set of checks in place to ensure all paperwork is truly good and will meet all standards.

Loan Officer: Josh Shaw

NMLS# 1803790

5 out of 5 Stars
Would Recommend

Veterans United was outstanding i couldn't have asked for more. I've never dealt with a Veterans lender organization before but can't imagine any being better. Not a glitch in the whole process from start to finish.

Loan Officer: Lisa Riess

NMLS# 576190

5 out of 5 Stars
Would Recommend

Veterans United is the only way to go when buying a home. Superior customer service, excellent communication, and user friendly systems/applications. The Veterans United home loan team will make any Vet feel good about that big step.

Loan Officer: Michael Ward

NMLS# 1698429

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A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.