Danielle and her team were awesome. Responsive, helpful and helped me do this re finance as fast and seamless as possible with an amazing rate.
I seemed to have stumbled with a lot of issues, needed to know more of the payments ahead maybe a height in awareness but it’s why some can shy away from business. Also some may not have the time for videos such as myself because one should know the military is always moving and barely gives breaks/time to review such information such as being overseas in my experience. Lastly the closing was a bit of a mess, my wife being on the paperwork was not ideal because she is not a citizen yet and I planned on doing the right paperwork after the fact.
Response from Veterans United
Hey Angel,
Thank you for sharing your feedback. I’m sorry parts of the process felt frustrating and overwhelming, especially while balancing military life and being overseas. I understand how difficult it can be to find extra time to review videos or additional information during a move or transition.
I also apologize for the confusion and stress surrounding the closing process and paperwork involving your wife. Your feedback about communication and setting expectations is truly appreciated and helps us improve the experience for future borrowers.
If you’d like to talk more about your experience, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Seth and his team are outstanding. Everyone on his team was professional and knowledgeable of the task at hand. Patricia and I thank you all for a quick and easy process.
Use this company. Second home I purchase with Veterans United, and the results were the same. All of the help I needed and a speedy process. I love these people. We are a newly wed couple, and are also expecting a child. Thank you VU Team for helping us get our family home!
The team was great they explained everything during the process.
Ready to see for yourself?
Experience first-hand why 370,771 homeowners give us a perfect score!
Donald Weber is awesome to work with! Always answers questions in a timely manner and knows his stuff!!
Bobby and his team kept me informed during the entire process. They were there via text and email when I had questions and their response time was almost instant.
Michelle, Jessica, Jonathan, and the rest of the team were amazing!
Drew was awesome!
Ready to see for yourself?
Experience first-hand why 370,771 homeowners give us a perfect score!
From start to finish they were super easy to work with and very helpful. The entire team made each step easy and clear.
I had no surprises during the process. The team I worked with explained the process and timeline clearly and kept me informed. I have am very happy with the team that I worked with.
Randee, Jasin and Julie were all incredibly helpful. Buying a house adds a lot of stress and worry, but the three of them absolutely helped with making the process as easy as possible. I really look forward to hopefully working with Randee again for my next house.
Absolutely the best experience I can’t brag enough to anyone I know trying to purchase a home.
The folks at Veterans United did an unbelievable job for me. Their communication was clear and they were extremely prompt in responding to any questions I had.Very glad I chose to go with Steve and Anna and the rest of the crew, they made the experience simple, quick, and painless.Highly recommend and will work with them again in the future!
