The process of refinancing started smoothly however, after weeks and weeks of document requests and going back to the same sources multiple times for different documents I became frustrated. I was told one thing multiple times while another was taking place behind the scenes. I was told things would be done before closing and they were not, when closing time rolled around I messaged and got no response to my questions. I was left to either sign the paperwork and agree to terms I was frustrated with or delay an already frustrating process even longer. Can’t say I would recommend to my fellow service members.
Response from Veterans United
HI Wesley,
Thank you for sharing this feedback. I’m sorry the refinancing process became so frustrating, especially after repeated document requests and feeling like you weren’t getting clear or timely answers. I can also understand how difficult it must have been to reach closing with unanswered questions and feel like your options were to move forward or face another delay.
That isn’t the experience I want any borrower to walk away with, and I’d appreciate the opportunity to learn more about what happened. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into your experience more closely.
The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Brittany and Christopher was amazing to work with. Brittany made the process clear and assisted with all documents needed for the process. She helped ensure that we had no delays on our end to close. Would highly recommend.
Brice and team were super helpful in every step of the process. From start to finish they made the home buying process an easy and enjoyable process. Highly recommended for any Veterans looking for a new home!
Zach was very accommodating and answered all of our questions! He understood our situation and went right to work on it.This was our third time doing business with Veterans United and we will continue to tell our friends and family how you work so hard to meet our needs. Thank you all we do appreciate all of you!
VU was professional, pleasant to work with, and moved quickly to enable us to close in just over a month.
Overall, my experience with Veterans United was outstanding. Joey and his entire team did a phenomenal job from start to finish. They were professional, knowledgeable, and always available to answer my questions throughout the home buying process. They kept me informed every step of the way, making what could have been a stressful experience feel smooth and manageable. I highly recommend Joey and the Veterans United team to any veteran or service member looking to purchase a home. Their dedication, expertise, and customer service exceeded my expectations.
I highly recommend Veterans United! This was an awesome experience! Very helpful people, quick answers to my questions. It was a seamless experience and I highly recommend Rain Mitchell and Craig Blumfield. I just can't commend them enough!!!
They were there at each step and helped in everey way possible
They were VERY proactive and made the whole process easy and simple to understand and very easy.
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Everything was quick and went very smooth. Timely responses, and the online To-Dos were easy
Great job considering they only had a few weeks to have me become a homeowner.
Tim and Donna were fantastic. They answered all my questions and followed up when the refinance was complete.
Everyone was helpful and friendly, I feel I've known them my whole life. I've worked with more than I can name. All were great. Thank you.
Katie Smith is the bomb! Fun dealing with her and very courteous, knowledgeable and professional. Very responsive.
Suzie hears my need addresses it professionally and is always available to clarify process or questions i might have. Love this team!
We were not sure if we would be able to get a home loan. I called veterans united after seeing their add on facebook. To my shock not only were we qualified but approved for the full amount of our home.
Everyone else was telling us no and no way
The buying process was so fast and easy, I still can’t believe that in less than a month we’ve moved into our new house.
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Jordan and the team was amazing !!
Overall, an excellent decision to go with Veterans United. They are professional and knowledgeable about home purchasing. It’s been a little difficult during this time, but I would recommend them highly. Best Regards
Honest and straightforward about everything. Make sure I had all the tools needed.
