Rachel and her team made the process simple and manageable. My questions were answered quickly and her solutions were understandable and simple.
The whole team at VU was awesome! Wr appreciate them so much! We will definitely recommend and use them again!
I highly recommend Veterans United! This was an awesome experience! Very helpful people, quick answers to my questions. It was a seamless experience and I highly recommend Rain Mitchell and Craig Blumfield. I just can't commend them enough!!!
The process was Extremely easy. Everyone that I came into contact with was knowledgeable and helped me with the whole process. Hana was able to find me a local realtor who was outstanding as well.
Tommy and his team were wonderful.
Everybody we worked with at VU was amazing and I felt like they went above and beyond during our loan process.
Everyone was always friendly and helpful
I was rushed and pushed through the whole process and being a new home buyer I was blinded and never coached on what anything meant. Being told many times to just sign or you wont close but yet no guidance why the rush and not a reason why but a quick paycheck. I never agreed to a 30 day extension after close and was very adamant about it. I overpaid for the house and the negotiations was made in the favor or the realtor not the buyer or seller. I will never use or recommend this company service to any of my service brothers period.
Response from Veterans United
Hi Jay,
I'm really sorry to hear how all of this played out. As a first-time homebuyer—especially someone trusting us with your VA loan—you should have felt supported, informed, and in control every step of the way. Instead, it sounds like you felt rushed, confused, and left without the guidance you needed. That’s incredibly frustrating, and it’s not the experience we want for anyone.
The pressure you described around signing documents and not understanding key parts of the process is especially concerning. Whether it's a 30-day extension or final numbers, you deserve clear explanations—not ultimatums. That’s something we take seriously, and I appreciate you calling it out.
I'd like to have our Client Advocate team take a closer look at what happened with your loan, including any concerns around how negotiations or communication were handled. If you’re open to talking, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST—but you're welcome to reach out anytime.
Veterans United and John Ouk and his team are very exceptional. They work with you through the process keep you informed and explain everything in detail where you can understand it. I would highly recommend Veterans United this is the second time that I have used them.
Overall, an excellent decision to go with Veterans United. They are professional and knowledgeable about home purchasing. It’s been a little difficult during this time, but I would recommend them highly. Best Regards
They were great! They made the process easier than expected. They went above and beyond. I would definitely recommend them to everyone.
Absolutely seamless. Everything went as smooth as possible. Thank you so much.
We had a stress free process working with VU, Marty and his team! Thank you!
Very much satisfied with the service and patience through multiple offers to finally closing. Will definitely be using VU again with my next home purchase
